Customer service, healthcare scheduling
Resume:
Jamika Burdunice
*******@*******.***
Professional Summary
Motivated and client-focused professional with several years of experience in customer service. Known for excellent communication, critical thinking, and problem-solving skills. Demonstrates strong initiative, attention to detail, and effective time management in fast-paced, high-volume environments. Quick learner with a positive attitude, adept at prioritizing tasks, managing deadlines, and working both independently and collaboratively. Professional Experience
Realty International Associates (Hybrid) – Transaction Coordinator / Real Estate Agent July 2022 – Present
• Coordinate and conduct client showings and open houses.
• Ensure accurate completion of tasks and timely management of transaction deadlines.
• Organize and maintain real estate documents and communications.
• Respond to client and agent emails promptly and professionally. Northside Hospital – Front Desk Scheduler (Traveling) March 2024 – Present
• Schedule patient consultations and provide clinical instructions as appropriate.
• Review appointment schedules to resolve account issues and collect payments.
• Collaborate with insurance companies to verify benefits and obtain authorizations.
• Manage referrals and fax communications for multiple locations. Hennepin Healthcare Systems – Patient Scheduling Coordinator (Front Desk / Back Office) May 2021 – June 2022
• Scheduled appointments across various departments including radiology, primary care, and laboratory services.
• Supported back-office functions such as waitlist management and provider schedule adjustments.
• Maintained department inboxes and ensured timely response to messages and medical forms.
Allina Health – Customer Experience Specialist (Call Center) March 2020 – April 2021
• Provided scheduling and registration for over 40 primary and specialty clinics.
• Used electronic health records (EHR) for accurate appointment booking and patient messaging.
• Managed department inboxes for medication refills and clinical communication. Fitness Luvs Me Inc (Remote) – Social Media Marketer July 2018 – March 2020
• Developed and executed social media strategies to enhance brand visibility and engagement.
• Managed and distributed content across multiple platforms independently. Hennepin County (Hybrid) – Human Services Representative, Economic Workforce Solutions July 2016 – February 2018
• Determined client eligibility for public assistance programs including Medicaid.
• Coordinated with healthcare providers and partner agencies to ensure resource access.
• Evaluated medical and financial eligibility for services and adjusted benefits accordingly.
• Maintained accurate documentation of patient finances and benefit changes. Education & Certifications
• Georgia Real Estate Commission – Real Estate Salesperson License (2024)
• American Heart Association – Basic Life Support (BLS) Certification (Valid through 2025)
• Project for Pride in Living Pathways Program – Human Services Certificate (2016)
• Minnesota Transition High School – ALP – High School Diploma (2008)
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