Customer Service Representative
Resume:
Julie Collins
Austin, TX *****
***********@*****.***
Professional Summary
Detail-oriented and organized professional seeking a clerical position where I can leverage my administrative skills, time management abilities, and attention to detail to ensure smooth office operations. Committed to maintaining accurate records, providing exceptional support to team members, and contributing to the overall efficiency and productivity of the organization. Authorized to work in the US for any employer
Work Experience
Assistant
S.C Entertainment-Austin, TX
March 2016 to September 2024
Contractual Work
Managed correspondence and coordinated with major clients to organize event details, ensuring clear communication and preparation for upcoming shows and performances. Facilitated artist and DJ bookings for large-scale events, including South by Southwest (SXSW and Texas Relays, contributing to the successful execution of high-attendance events. Operated as the primary point of contact for client-customer relations, adeptly handling inquiries, ticket sales, and event promotions.
Delivered exceptional customer service by greeting and attending to high-profile clients at event locations, maintaining satisfaction and smooth event operations. Customer Service Representative
Viaplus By VINCI Highways-Austin, TX
February 2024 to July 2024
Addressed customer inquiries by researching accounts and providing solutions for toll bill payment issues. Processed toll disputes and account notations, ensuring accurate record-keeping and customer satisfaction.
Facilitated the acquisition of toll tags for customers seeking reduced rates, including specialized assistance for disabled veterans.
Left job due to personal health reasons.
Customer Care Representative (CCR)
Maximus Call Center-Austin, TX
October 2022 to December 2022
Provided comprehensive assistance to clients in selecting and enrolling in suitable medical health plans, ensuring their healthcare needs were met effectively. Facilitated seamless transitions for clients seeking to change their health plans, while also aiding in the search for new healthcare providers upon relocation. Identified lapses in client health plan coverage and efficiently re-enrolled them, redirecting complex inquiries to specialized departments as necessary. Planned and executed community events, ensuring smooth operation and participant engagement. Left job due to personal health reasons.
Janitorial/Custodial
Hastings Janitotial Co-Austin, TX
July 2017 to November 2017
Cleaned dormitory rooms weekly or as needed
Prepared vacated rooms for new tenants
Cleaned common areas such as the kitchen, bathrooms, lobby, TV room, and laundry room daily Cleaned mirrors doors & windows
Vacuumed, mopped, swept, & dusted common areas.
Prepared kitchen monthly by cleaning stove, ovens & countertops as well as scrubbing grout on floors. Detailed rooms as needed weekly or daily.
Cleaned dorm offices daily.
Left job due to personal family reasons.
Employment Gap
May 2000 to May 2016
Was generally unemployed from May 2000 - May 2016 because I was raising 3 children at the time. Once they became of age I returned to the workforce. Customer Service Associate
Maximus Health Services-Austin, TX
January 2016 to February 2016
Provided comprehensive assistance to clients in selecting and enrolling in suitable medical health plans, ensuring their healthcare needs were met effectively. Facilitated seamless transitions for clients seeking to change their health plans, while also aiding in the search for new healthcare providers upon relocation. Identified lapses in client health plan coverage and efficiently re-enrolled them, redirecting complex inquiries to specialized departments as necessary. Planned and executed community events, ensuring smooth operation and participant engagement. Left job due because I was involved in an accident that left me unable to sit down for extended periods of time.
Sales Associate (Seasonal)
JCPenney - Barton Creek Mall-Austin, TX
November 2004 to December 2004
Assisted customers in finding items in the home department. Built and tore-down end caps for items.
Maintained customer relations by answering customer questions. Policed store for possible hazards.
Assisted customers by carrying items to their car. Opened and closed register.
Tax Examiner
Internal Revenue Service-Austin, TX
May 1994 to May 2000
Assisted taxpayers in filing previous year tax returns and facilitated the establishment of payment plans. Conducted thorough examinations of incoming tax returns to ensure accuracy and compliance. Managed and updated case inventories, integrating historical data with new taxpayer information for comprehensive record maintenance.
Clerk
Internal Revenue Service-Austin, TX
May 1990 to May 1994
Processed taxpayer information and updated addresses, ensuring accurate and timely communications; prepared and organized documentation for case assignments and routine correspondence. Conducted training for new employees on operational procedures and managed administrative tasks, including meeting minutes and timesheet verification. Data Transcriber
Internal Revenue Service-Austin, TX
May 1986 to May 1990
Transcribed taxpayer information with accuracy and speed, ensuring meticulous verification of data entry clerk work before processing financial transactions. Received a promotion due to proficiency in handling sensitive data and maintaining high performance standards in data management tasks.
Customer Service Representative
Education
Business school in Data transcriber/Data Entry certificate Durham Technical Community College - Austin, TX
May 1989 to May 1990
High School Diploma in 12 year school diploma
Luling High School - Luling, TX
August 1981 to May 1985
Skills
Ten key by touch
reverse & regular
Quick learner
Telephone Skills
Client-Focused
Solutions Motivated
Cold Calling
Clerical Experience Phone
Etiquette
Data Entry
Microsoft Outlook
Accounts
Receivable Administrative
Experience
Custodial Experience
Event Planning
Office Administration
Typing
Clerical experience
Accounts receivable
HIPAA Compliance
Tax Experience
Cold calling Research
Doc Review Sales
Workday
Cash register
Cash handling
Tax Experience
Personal Assistant
Experience
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