IT Technical Support

DAVID HALLCOM

Chester, VA ***** 804-***-**** *********@*****.***

Professional Summary: Detail-oriented Field Service Engineer with 30 years of experience installing and supporting networked computer systems. Regional team lead for complex networking upgrade projects, possessing strong IT Networking skills and adeptness in managing interactions with management and end-users. Proven track record of handling multiple technical tasks, troubleshooting issues, and delivering innovative solutions.

Experience:

Field Service Technician Global Medical Response

April 2024 to present

Computer hardware/software imaging, installation, service and repair.

Customer service and support, rack and stack servers and switches.

Manage local PC and server refresh projects. Hardware/software procurement and inventory tracking.

Mobile phone and device configuration and repair.

ADAXES Active Directory, SCCM management and user/computer account creation and management.

Field Technical Manager BioSig Technologies Inc – Nationwide Remote USA

December 2020 to February 2024

Evaluated, planned, and implemented the installation of Pure EP signal processing system in EP labs nationwide.

Provided ongoing customer support, maintaining hardware, software, and customer relationships.

Guided clinical team members in troubleshooting and diagnosing root causes of software/hardware issues.

Field Service Engineer III GE Healthcare – Mid Atlantic Region

April 2003 to April 2020

Led pre-project planning and installation of Invasive Cardiology Cath and EP Lab Computer Systems in 23 hospital networks across VA, MD, and DC regions.

Regional team lead for complex multi-site upgrades, security patching strategies and device requirements.

Managed repairs and preventive maintenance using safety analyzer and DVM test equipment.

Project Engineer Capital One Services Inc - Glen Allen, VA

January 2000 to December 2002 (contract)

Planned, purchased, and installed Windows Server implementations, supporting departmental application requirements.

Completed networking, connectivity, and functionality testing, adhering to change management procedures.

Network Administrator II CSX Corporation - Richmond, VA

May 1996 to November 1999

Managed Windows servers, workstations, printers, routers, and switches.

Spearheaded the migration of Token-Ring infrastructure to Cat 5 twisted pair, enhancing network performance and reliability.

Integrated Citrix server and Windows Email Server to interface with Greenbrier Resort, WV Hotel's mini-computer system, expanding email services.

Skills:

Microsoft Windows Workstation, Server, Active Directory, SQL Server Administration

Information Security, Authentication, Project Engineering, Network Administration, Computer Networking

Catherization/Electrophysiology Lab Acquisition System/Medical Device Installation and Service

Certifications:

CISCO CCENT (Cert # 133VS44NBKEE1RCV) - Expired April 2022

GIAC Security Essentials – GSEC - Expired April 2021

Previous Certifications: Microsoft MCSE, Comptia A+, Network+, Security+, Citrix Metaframe

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