Customer Service Store Manager

Jeff Bromberger

Store Manager

203-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Assertive professional promotes efficient store operations and improves customer service. Proven track record of successfully driving sales and achieving results. Adept in problem-solving, inventory management, and loss prevention. SKILLS

Dependable and reliable

And maintain relationships with suppliers, ensuring timely deliveries, quality control, and Resolving any issues that arise. Staff Management Excellent Customer service Skills Customer- Oriented Decision making Skills Sales expertise Store Management Software Proficient in Microsoft Excel: Highlight your overall proficiency in Excel, indicating that you Are comfortable navigating the software and using its various features. Customer service Teamwork and collaboration Multitasking Ability to lift 50 pounds EXPERIENCE

PACKAGE DELIVERY DRIVER, Brookfield, CT

United Parcel Service, October 2024-January 2025

• Developed knowledge of designated routes throughout the assigned area for efficient delivery service. Successfully navigated congested city streets, utilizing GPS navigation systems and maps to ensure timely package delivery.

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• Used phone to capture electronic customer signatures upon completion of scheduled deliveries.

• Adhered to all relevant laws, rules, policies, and procedures applicable to package delivery.

• Adhered to assigned routes and followed time schedules to maximize on-time deliveries. Provided friendly customer service while delivering packages to residential and commercial locations in a safe manner.

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• Operated company vehicles safely at all times in compliance with Department of Transportation guidelines. SUPPLY CHAIN MANAGER, Charlotte, North Carolina

Westport Big & Tall, April 2021-August 2024

• Established and maintained relationships with suppliers and vendors.

• Negotiated with vendors to determine availability, pricing, and terms of sale.

• Coordinated logistics activities including warehousing, shipping, receiving, and storage of materials. STORE MANAGER, Westport, CT

Westport Big & Tall, August 2004-December 2020

• Provided leadership and motivation to team members to increase productivity and efficiency within the store. Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.

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• Interviewed and hired prospective employees according to team needs.

• Solved problems and resolved conflicts for team members and customers.

• Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.

• Tracked store inventory and ordered new products to prevent shortages.

• Handled customer complaints professionally and resolved issues promptly.

• Leveraged new sales strategies to increase store revenue. ASSISTANT STORE MANAGER, Westport, CT

Westport Big & Tall, April 2001-August 2004

Collaborated with suppliers, manufacturing, and product development teams, provided production support, and performed testing on manufacturing processes

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Evaluated supplier performance and conducted audits to ensure compliance with regulations and quality assurance standards

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Conducted processing for all materials and equipment, supported shipping and receiving activities, analyzed inventory levels, and conducted demand forecasting

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Managed tracking and conducted monitoring for domestic shipments and interfaced with third- parties to ensure compliance with quality standards and on-time delivery

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Led investigations into suspected fraudulent activities, effectively identifying and resolving issues to mitigate financial losses

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Maintained thorough documentation of fraud incidents, investigation findings, and corrective actions taken, providing valuable insights for future risk mitigation efforts

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Manage all aspects of store operations, including organization,maintenance and purchasing funtions .Evaluate suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency

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Schedule and lead team meetings to discuss promotions and new or seasonal inventory build while providing a platform to voice opinions, promote safety opportunities or address concerns

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• Drive inventory accuracy through weekly cycle counts, quarterly and yearly audits to identify and resolve variances Maintain proper product levels and inventory controls for clothing merchandise and organized backroom to facilitate effective ordering and stock rotation

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Administer activities for site finances in accordance with company policies by reconciling daily sales transactions to balance day-to day revenue with RICS POS software

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Hire, train and develop new associates on POS system and key sales tactics in order to improved process flows and drive business success

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Respond appropriately to customer concerns with knowledgeable service in order to promptly and effectively remedy issues.

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ASSISTANT STORE MANAGER, Stamford, CT

Bombay Furniture company, October 2000-April 2001

• Processed daily transactions for customer purchases

• Addressed concerns about store policies to support positive customer experiences

• Worked cohesively with management to meet standards for customer service and quality. EDUCATION

BUSINESS MANAGEMENT, CT

Norwalk Community College, May 1997

CERTIFICATIONS

• Non-CDL License

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