Customer Service Patient Access

Nikole Lee

Phone: 352-***-****

Email: ********@**********.***

Personal Statement

Dedicated, dependable, and friendly professional with a strong ambition to succeed in any situation. Experienced in office settings and customer service, with a passion for learning and growing through new challenges. Seeking a position where I can contribute value, grow professionally, and deliver excellent results.

Summary of Qualifications

- Fast learner and adaptable to new environments

- Self-motivated and goal-oriented

- Reliable and consistent work ethic

- Strong customer service and interpersonal skills

- Ability to work independently with minimal supervision

Professional Experience

Leo's Campground - Key West, FL

Manager 05/2012 - 03/2025

- Checked guests in and out efficiently

- Promoted local island activities and experiences

- Trained newly hired employees

- Handled reservations via phone and in-person

- Performed data entry and general office tasks

Island Scooters - Key West, FL

Rental Agent 11/2011 - 10/2012

- Answered phones and processed rental transactions

- Provided friendly and informative customer service

- Rented out equipment and explained usage

Slyce Pizza Bar - Indian Rocks Beach, FL

Server 05/2011 - 10/2011

- Delivered prompt food and beverage service

- Handled cash and credit card transactions

- Maintained a clean and organized work area

Self-Employed - Madeira Beach/Clearwater, FL

Administrative Support 12/2010 - 05/2011

- Pulled permits and managed document pickups/drop-offs Teri's Tavern - Madeira Beach, FL

Bartender 07/2007 - 12/2010

- Served drinks and provided friendly customer interactions

- Managed cash transactions and stocked bar supplies

- Maintained cleanliness and organization during shifts West Coast Endodontics - Palm Harbor, FL

Dental Assistant 05/2009 - 10/2009

- Assisted chairside during procedures

- Took digital X-rays and maintained sterilization protocols

- Performed both front and back office tasks

Dr. Kostakis Office - Palm Harbor, FL

Extern Dental Assistant 09/2008 - 12/2009

- Charted patient information and prepared materials

- Assisted with temporary crowns, extractions, and sterilization

- Took digital X-rays and maintained equipment

Education

Central Florida Institute - Palm Harbor, FL

Dental Assistant Program 05/2008 - 02/2009

Expanded Functions Dental Assistant with Florida Radiology Certification Graduated 2009

St. Petersburg College (SPC) - Seminole, FL

GED Completion 08/2007 - 10/2007

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