Customer Service High School
Resume:
Samantha DeRouche
Laborer / Customer Service
Contact
Buffalo, N.Y., 14220
***************@*****.***
Objective
As an ambitious self-starter, my objective is to get an opportunity with a company that I can grow professionally in. I am reliable, hardworking, and versatile with a variety of skills from customer service, and computer skills to shipping, and learning how to run my own business. I learn quickly and adapt easily, I have great customer service and communication skills. I am very organized and attentive to detail especially when doing tasks.I have an innate curiosity for learning and conquering new skills.
Education
Bryant and Stratton College
Orchard Park, NY,14127
B.A. In Business Administration
Eric Community College
Orchard Park, NY, 14127
A.A.S. in Applied Science
South Park High School
Buffalo, NY,1420
High School Diploma
Key Skills
Ability to Multitask
Great Computer and Typing Skills
Proficient with: different database
systems like Microsoft Office,
Google Workspace.
Problem Solving
Communication
Excellent Customer Service
Experience
2015 till present
Laborer • Sunshine Glass Works
• Pull orders, check them, pack them, run the paperwork, print the labels and ship them out to customers through USPS or UPS.
• Take orders from customers, cash them out along with answering any questions a customer may have about a specific stained glass project.
• Kept track of inventory on the glass and supplies.
• I have done custom cuts for customers with specific projects, along with keeping the front showroom stocked.
2012 to 2014
Decal • Niagara Ceramics
• Placed decals on plates, bowls, and cups for specific companies.
• Placed clay into the machines to mold the plates.
• Inspected the molded clay plates to make sure they were perfect to continue through the kiln.
• I also collected the finished products at the end of the belt coming out of the kiln and stacked them on carts to roll them to the shipping department. 2010 to 2012
Housekeeping • Seneca Manor
• Cleaned residents' rooms.
• Helped residents get around whether it was to the cafeteria or just moving through the halls.
• .Answered residents family members questions and helped them maneuver through the building.
• If the residents ever needed anything I would grab it for them or get them the right person that could help with the issue they were having. 2008 to 2010
Front Counter/Baker, Tim Hortons
• took orders, packed them, cashed out customers, assembled sandwiches and bagels, etc. Stocked the supplies and product when it was low, also cleaned at the end of each shift.
• I would bake the donuts and decorate them to be put on display, I would wash all the dishes, make sure the front did not run out of anything to keep operations running smoothly.
2007 to 2008
Cashier, Delta Sonic
• I would spray the cars down with soap in the beginning and set them on the line to go through the wash .
• Some days I would be the cashier in the car wash and others I would be in the store..
• I would occasionally dry the cars off at the end of the wash.
• I would have to take inventory at the end of each night and count up all the money in the drawer and drop it in the safe box, restock and clean at the end of each night.
2006 to 2007
Cashier, KFC
• I would take customers orders in the drive thru and the front counter along with cashing out the customers. I would also take orders that would come over the phone.
• I would pack the orders for the customers.
• Restocked the supplies when needed napkins, cups, lids, etc..
• Cleaned at the end of the night along with closing the drawers and counting all the money at the end of the night and recording it. Leadership
Always lead by example and promote Teamwork among my peers to be more efficient and accurate.
References
Available upon request.
Contact this candidate