Call Center High School

Jerri Giammarino

St Petersburg, FL ***** 727-***-**** ***************@*****.***

Qualifications / Credentials Education

●19 years of online learning course training Oceanside High School

●Consistent positive feedback from Supervisors May 1973

●Proficiency with multiple applications servicing our members

Objective

To obtain a challenging position as a Fraud Analyst where my skills and experience can be utilized to provide exceptional experience for members.

Work Experience

PSCU/Velera, St. Pete, FL 2016 – Current

Fraud Management and Fraud Management/EFS

●Receive and analyze accounts flagged for fraud

●Process emails from Supervisor to work Fraud cases sent by member Credit Unions

●Address requests received via voice mail from members

● Helped team achieve goals within department by consistently servicing fraud accounts accurately and concisely

●Work Fraud on Accounts, including Chargebacks and Closeouts

●Partnered with other departments to assist with overflow work

PSCU, St. Pete, FL 2014 – 2016

FDWC / Fraud Call Center Lead

●Responsible for assisting new team members, escalating issues to Supervisor, ensuring the team achieves weekly, monthly, and yearly goals

FDWC / Fraud Call Center Representative 2009 – 2014

●Took inbound and outbound calls helping members to identify fraud on their account

●Consistent proficiency and demonstrated excellent documentation and follow up skills

PSCU, St. Pete, FL 2005 – 2009

Contact Center / Customer Service

●Took inbound calls from members

●Provided exemplary service to all members

●Proficient in all online applications required for servicing members

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