Operations Manager Supply Chain

QUALIFICATIONS

● Accomplished Operations Manager with over 15 years of supply chain management experience

● Demonstrates strong leadership abilities to motivate others to do what is required

● Exceptional communication and relationship-building skills

● Possesses fluency in Spanish and Russian

● ISO 9001 certified and Lean Logistics Certified

PROFESSIONAL EXPERIENCE

Performance Team, A Maersk Company 2022-present Operations Manager

Recruit and train all assigned employees, ensuring that all are aware of and comply with company, government and customer policies, procedures and regulations, including USDA and dealing with bonded freight.

Leverage continuous improvement methods to enhance labor productivity and process accuracy while maintaining a clean and safe work environment.

Perform managerial functions, such as mentoring, coaching, administering performance reviews, conducting disciplinary actions, and interviewing employment candidates.

Establish production and quality control standards, develop budget and cost controls, and obtain data regarding types, quantities, specifications, and delivery dates of products ordered.

Ensure all established costs, quality, and delivery commitments are met.

Responsible for financial analysis and aggressive management of operational expenses.

Review production and operating reports and direct the resolution of operational, logistics, and maintenance problems to ensure minimum costs and prevent operational delays.

Determine responsibilities of assigned organization and staff positions to accomplish business objectives.

Review KPIs and go over the stats in our weekly meetings to promote productivity.

Martin Brower 2020-2022 Assistant Warehouse Manager

Partnered with Warehouse Manager to provide oversight to warehouse slotting locations, racking, cycle counts and inventory of product

Maintained and monitored food safety activities in compliance with company and customer standards

Fostered a work environment that maximized employee involvement, morale and engagement as well as ensuring compliance with regulations

Assisted in developing and implementing the daily operating plan to include manpower planning, warehouse work schedules and equipment assignments, partnered with the Warehouse Manager on bid package process

Ensured annual performance goals were met or exceeded, including on-time dispatches, quality, productivity, labor cost and product loss and damage

Key Achievements

Streamlined a multitude of processes that made things easier and more efficient for employees as well as management, utilizing tools like Smartsheet and QR Labels

Initiated a labor cost savings campaign by keeping track of lunch punches and creating a process that managed the monitoring aspect, thus were able to bring down labor cost by thousands of dollars weekly

Improved retention numbers of the workforce by working with HR on hiring strategies, revamping recruiting and participating in the interviewing of new personnel

ISP Logistics, LLC 2017-2020 Regional Manager at Lanter Delivery Systems

Directly managed salaried and hourly personnel in 7 different locations across Texas – around 150 people directly reporting to me and/or my subordinate staff

Served as the top decision maker in the region and reported only to the VP of Operations and the President of the company

Resolved all regional employee relations issues, ensured a safe work environment, as well as recruited and trained all of the Ops Managers assigned to each terminal

Responded to all customer service-related issues: created countermeasures, plans of action and other processes in order to continuously improve the operation

Utilized Power BI to create workspaces, collaborated with IT, the customer and the executive office to create collections of dashboards and reports in order to track KPIs

Key Achievements

Based on the performance metrics, named “Best Location in the Country” for GM standard way of delivery and compliance to their processes in OTD and Scanning percentages of the packages

Created close to $100,000 in annual cost savings for the carrier at the DFW Terminal by hiring quality personnel at a lower budget than offered and by reorganizing shifts

Created a better workplace environment, promoting camaraderie and company culture, causing the turnover to go from around 75% closer to 20% within the first year

Stevens Transport 2011-2017 Account Manager at Taylor Farms

Analyzed and interpreted data for the executive office to foster company-wide changes for standardization of essential processes, which resulted in increased efficiencies.

Drove process-improvement initiatives leading to an improved bottom line

Supervised 16 driver managers while focusing on performance management, coaching, and deployment of successful team-building tactics

Conducted critical market-trend research throughout produce department operations

Systematized and managed operational procedures for the involved stakeholders on a weekly basis

Key Achievements:

Contributed extensively to the completion of project streamlining shipping operations via tracking policy creation, and report generation

Served as the on-site transportation manager of Taylor Farms, successfully overseeing 4 yards, billing, asset utilization, and dispatching

Successfully restructured transition time between daily shifts, resulting in increased call management and report generation

Market-trend research resulted in record load numbers and an increase in service levels by over 5 percent

EDUCATION

University of Arkansas, Fayetteville, AR 2011 Bachelor of Science in International Business, emphasis in Supply Chain Management with Minors in Spanish and Economics

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