Customer Service High School
Resume:
Newark, MD *****
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Michaela-Rose Brown
EXPERIENCE
Wockenfuss Candies, 1st & the Boardwalk, 15 N Atlantic Avenue, Ocean City, MD, 21842 — Sales Associate
April 2019 - October 2019
●Greeted each customer who came in.
●Handled money, checking out customers.
●Kept the store clean, organized and restocked when needed.
Arctic Heating & Air Conditioning, Berlin MD, 21841 — Customer Service
June 2020 - September 2020
●Greeting each customer who came in.
●Answered the phone and would make appointments, set up for service calls or assist technicians and customers with all needs.
●Enter invoices into the system.
●File invoices in the file room.
●Keep files organized.
Island creamery, 120 N Main Street, Berlin, Md, 21841 — FOH/Manager
April 2021 - September 2022 & May 2023 - Present
●Greeting each customer who came in.
●Key holder - Open and closed store on time.
●Experience in making a schedule.
●Experience in inventory.
●Cleaning, organizing, restocking the shop as needed.
●Keeping the shop presentable and welcoming to all customers.
●Opening the register, closing the register, splitting tips among coworkers, making change orders, checking people out, and handling money.
●Washing dishes, sweeping/mopping floors, wiping surfaces.
EDUCATION
Stephen Decatur High School, Berlin, MD — High School Diploma
September 2019 - June 2020
January 2023 - May 2023
Obtained my high school diploma in May of 2023
Seaside Christian Academy, West Ocean City, MD
September 2020 - January 2023
SKILLS
-I am very hard working, and I have a great work ethic.
-I am a quick learner, and willing to learn new things and challenge myself.
-I have experience creating a schedule in the past for my current job.
-I excel in organization, time management, and problem solving.
-I have experience in taking on a leadership role.
-I have over 5 years of customer service experience.
-I am able to be very flexible and I have experience in conflict resolution.
-I have a First aid certification as well as CPR certification.
-I have around 5 years of cleaning experience.
-I have experience using Word and Excel.
-I have experience answering phones and assisting customers with their needs.
-I have experience in upkeep on equipment, and inventory organization.
-I have around 7 years of handling money experience. For example, handling cash transactions, and maintained the accurate cash drawer.
Activities
●Volleyball Captain - I made sure our team worked together to their best abilities, did their attendance, scheduled practices, hyped everyone up before games.
●Yearbook Committee/Photography - I interviewed students from every class, kept folders and separate sheets from each grade so everything was organized. Used Word, and Excel. As well as took pictures of students, clubs, and etc
●First Aid - I kept track of attendance, I would take notes, organize papers for absentees.
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