Customer Service Quality Assurance
Resume:
Detrick Yarbrough
Nacogdoches, TX *****
****************@*****.***
Professional Summary
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Product Mover
Dallas Cowboys Merchandising Warehouse-Frisco, TX
January 2022 to September 2024
Product and merchandise mover, locator, and picking by forklift. Stand up, sit down and cherry picker lifts. Assembly and palletizing by RF scanning merchandise for warehouse inventory. Patient Transporter
Aramark-McKinney, TX
December 2017 to January 2022
McKinney, Tx
Maintains friendly, efficient, positive customer service attitude toward customers, clients, and coworkers. Is very responsive to customer needs. Provides transportation to various areas of the institution. Safely transports patients and their belongings, medical records, charts, blood, specimen and equipment to various areas o the institution. Safely moves patients with traction, drainage apparatus, oxygen and other encumbrances. Adheres to all established systems and training programs to provide a safe working environment. Complies with OSHA regulations and other local, state and federal regulations. Receiving Lead
Monkey Sports Inc-Allen, TX
January 2015 to January 2018
Responsibilities
Receive truck orders, quality assurance, merchandise separating and counts, packing slip discrepancies, inventory stocking, forklift and stand up reach operating and certification Accomplishments
Correct counts and discrepancies with purchase orders. Overstock and pulling counts accurately. Shift Manager
Wendy's-McKinney, TX
April 2005 to December 2014
• Managed daily operations of a fast food restaurant, overseeing a team of XX employees
• Implemented new training program for staff members, resulting in improved efficiency and customer service
• Monitored inventory levels and placed orders to replenish stock as needed, minimizing waste and reducing costs by XX%
• Ensured compliance with health and safety regulations at all times, conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
• Conducted performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Trained new hires on company policies, procedures, and standards to ensure consistency in service quality
• Maintained accurate financial records including cash handling procedures, daily sales reports, and inventory tracking sheets
• Oversaw food preparation processes to maintain consistent quality standards while adhering to food safety guidelines
• Led a team in achieving monthly revenue targets through effective sales strategies
• Managed inventory levels to minimize waste and control costs, resulting in savings of XX% annually
• Collaborated with the kitchen staff to ensure timely preparation and delivery of food orders
• Implemented a new POS system that improved order accuracy and reduced transaction time by XX%
• Developed and implemented training programs for employees on food safety procedures and regulations
Food Unit Lead
Woodland Heights Medical Center-Lufkin, TX
January 2002 to January 2005
Food and nutrition dietary associate. Preparing breakfast, lunch, and dinner meals for patients throughout the hospital, trey line assembler, cook, dishwasher Education
Lufkin High School-Lufkin, TX
August 1996 to January 2000
Skills
• Stockroom (10+ years)
• Microsoft Office
• Quality Assurance
• Materials Handling
• Supervising Experience
• Packaging
• Culinary Experience (10+ years)
• Food Safety
• Freight Experience
• Warehouse Supervisor Experience
• Forklift (10+ years)
• Warehouse Associate (10+ years)
• Baking
• Warehouse Management
• Google Docs
• Quality Control
• Heavy Lifting
• Sales
• Microsoft Word
• Restaurant experience
• Warehouse experience (10+ years)
• ERP Systems
• SAP
• Warehouse Management System
• Purchasing
• Pallet Jack
• Forklift
• 5S
• Food service (10+ years)
• Pricing
• Electric Pallet jack, Sit down and Stand up reach certification, RF Scanner for Inventory
• English
• Reach Truck
• Shipping (10+ years)
• Food Production Experience
• Leadership
• Shipping Receiving (10+ years)
• Production Planning
• Kitchen experience
• Computer literacy
• Order Picker
• Warehouse supervisor experience
• Kitchen Experience (10+ years)
• Food Service (10+ years)
• Cashiering
• Logistics
• Cooking Experience (10+ years)
• Load & Unload
• Customer service
• Merchandising
• Manufacturing
• Lean
• Warehouse Experience
• RF Scanner
• Order Picking
• Warehouse Distribution Experience
• Inventory Control
• Excel
• Supply Chain
Certifications and Licenses
Food Handler Certification
ServSafe Certification
Forklift Certification
Contact this candidate