Operations Manager Supervisor

WILLFREDO BONILLA

**** ***** ******* ****, ********, TX 77584 254-***-****

********.*********@*****.***

Dedicated Operations Manager with over 10 years of experience in Heavy Equipment Repair and maintenance. Familiar with all safety standards and all manner of repairs.

EXPERIENCE

OCTOBER 2021 – PRESENT OPERATIONS SUPERVISOR, RYDER

•Accountable for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.

•Manage the work of assigned Diesel Technicians.

•Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle up time responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates.

•Perform Quality Inspections of PM & repairs, as well as conducting In Process Reviews of non-PM work perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center ensure cleanliness and quality of repair for all maintained vehicles.

•In charge of ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction.

•Responsible for ensuring proper documentation and explanation, reporting of rebillable activity ensure data integrity in the Shop Management Online system.

•Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation.

JUNE 2019 – OCTOBER 2021

DIESEL TECHNICIAN, FIRST TRANSIT

•Performed all vehicle maintenance to First Transit Standards of Excellence and safety.

•Used good analytical and problem-solving skills to find the source of problems, malfunctions and rectify the issue.

•Utilized state of the art paperless maintenance system to update maintenance records.

•Work with all vehicle components to include engine, driveline, electrical, brakes, suspension, exhaust, cab, chassis, and hydraulics.

•Proficiently diagnosed engines utilizing computers diagnostic programs for all engine makes.

JULY 2016 TO MAY 2019

SHOP FOREMAN, OTR SERVICES LLC.

•Provided timely reports on all shop repairs prior to estimated completion time.

•Supervised shop technicians and provided work order assignments and required materials for job completion.

•Provided customer support by phone, email or in person by updating on repair information.

•Ensured maintenance personnel performed all actions in accordance with company standards to include safety.

•Ensured competency of technicians by performing training and providing on-the- job instruction.

JULY 2013 TO JULY 2016

DIESEL TECHNICIAN III, RYDER FLEET SYSTEMS

•In charge of work analysis, planning and scheduling, assigning work to technicians, productivity tracking and optimization.

•Responsible for triage of unscheduled customer drive-ins and ensured customer needs were met.

•Conducted performance tests on vehicle engines through the use of computer diagnostics to ensure optimal performance.

•Repaired or replaced malfunctioning components, parts and other mechanical or electrical equipment using hand tools, pneumatic tools and power tools.

•Inspected brake systems, steering mechanisms, airbags, transmissions, engines components and other parts of vehicles.

MARCH 2005 TO MAY 2013

91M BRADLEY FIGHTING VEHICLE MAINTAINER, UNITED STATES ARMY

•Maintained inventory storage room and warehouse for cleanliness and orderliness.

•Conducted and arranged for soldier training in safety, maintenance techniques, operational procedures and equipment use.

•Responsible for managing business operations in assigned operational zones

•Diagnosed and troubleshot malfunctions and performed maintenance on vehicle on board weapon systems, vehicle suspension and steering systems.

•Performed maintenance on gas particulate systems, vehicular mounted armament and associated fire suppression control systems.

•Provided coaching and direction to the team to achieve operational goals.

EDUCATION

JANUARY 2018

BACHELOR OF BUSINESS ADMINISTRATION, AMERICAN INTERCONTINENTAL UNIVERSITY

Contact this candidate