Customer Service Property Damage
Resume:
Fulshear, TX
PROFESSIONAL PROFILE
Dedicated Independent Adjuster with over a decade of experience in streamlining insurance claims in the most efficient manner. Able to assess losses and property damage, review estimates, and ascertain policy coverage. Possesses strong communication and analytical skills, with a dedication to providing exceptional service to policyholders. Actively pursuing a dynamic role as a Property Desk Adjuster to conduct thorough inspections, provide effective solutions, generate accurate estimates, and drive positive transformation within Adjusting Processes. LICENSES
• Alabama #677853
• Alaska #100151249
• Arkansas #16569251
• Kentucky #DOI-823746
• Minnesota #40528576
• New Hampshire #16569251
• Washington #1190555,
• Arizona #16569251
• Connecticut #1656925
• Florida #W164148
• Nevada #910965
• South Carolina #1656925
• Texas #1738684 Home State
All Lines
• West Virginia #16569251
CORE COMPETENCIES
• Strong Communication Skills
• Great Interpersonal Skills
• Service Orientation
• Team Management
• Customer Service
• Risk Assessment & Mitigation
• Policy Management
• Claims Handling/Investigations
• Liability Exposure Evaluation
• Confidential Records
Management
• Insurance Regulations
• Damage Estimating
• Property Claims
• Resource Optimization
• Procedure Improvement
• Documentation and Reporting
• Catastrophe/Disaster Response
EDUCATION
• 1986 – Graduate - Clarksdale
High School, Clarksdale, MS
• 1987 – Attended Coahoma
Community College,
Clarksdale, MS
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WORK EXPERIENCES
Claim Handler Sept 2021 – Dec 2023
Hausch & Company, Inc
• Managed Third-Party Claims: Acted as the single point of contact for Lloyd's London claims, ensuring streamlined and efficient handling of third-party claims.
• Reviewed and Verified Policy Coverage: Conducted thorough policy reviews to confirm coverage for Commercial and Homeowners Claims, ensuring compliance with policy terms.
• Coordinated Field Assessments: Assigned claims to Independent Field Adjusters for damage evaluations and collaborated to verify accurate and justified estimates.
• Communicated Effectively with Stakeholders: Maintained clear, timely communication with Underwriting, policyholders, and other stakeholders, setting expectations and reducing stress.
• Prepared Detailed Documentation: Drafted disclaimers, reservation of rights letters, and other correspondence, ensuring legal and procedural appropriateness.
Senior Desk Claims Adjuster Apr 2017 – May 2020
QBE Insurance Plano, Texas
• Resolved Homeowners and Commercial Claims: Investigated, evaluated, and successfully resolved a broad inventory of Homeowners and Commercial claims, ensuring compliance with policy terms.
• Analyzed Insurance Policies: Interpreted insurance policies to determine coverage applicability for various exposures presented in claims.
• Conducted Thorough Investigations: Determined the cause, scope, damages, and subrogation potential of claims through comprehensive investigation efforts.
• Documented and Supported Claim Outcomes: Maintained meticulous documentation of all claim activities to substantiate outcomes and ensure file integrity.
• Managed Vendor Operations: Directed and evaluated vendor partners’ work to ensure adherence to quality expectations and claim requirements. Desk Adjuster roles (contract and permanent for Homeowners claims): State Farm Auto Insurance Company – Dallas, TX August 2016 – December 2016 SafeCo Insurance Company – Richardson, TX June 2016 – August 2016 Bank of America – Plano, TX July 2014 – December 2015 QBE Insurance – Plano, TX March 2013 – December 2013
• Resolved Homeowners and Commercial Claims: Investigated, evaluated, and successfully resolved a broad inventory of Homeowners and Commercial claims, ensuring compliance with policy terms.
A L W I L E Y
Detail-Oriented Independent Adjuster
WORK EXPERIENCES (CONT’D)
• Claims Investigation and Liability Assessment: Conducted thorough interviews with claimants and witnesses, reviewed records, and inspected property damage to assess liability for catastrophe claims, ensuring accurate claim determinations.
• Error Correction and Claim Evaluation: Investigated property damage, identified errors and omissions in claims, and collaborated with agents and claimants to resolve discrepancies and ensure proper claim processing.
• Evidence Analysis and Reporting: Analyzed investigative findings and photographic evidence to generate detailed reports, making well-informed recommendations for claim adjustments and documenting measurements for review.
• Insurance Coverage and Policy Interpretation: Examined claims forms and related records to assess insurance coverage, interpreting policies and legal statutes to ensure claims were processed accurately in line with industry standards.
AVP, Foreclosure Lead 2008 – 2013
Bank of America Home Loans
• Led Foreclosure Operations: Promoted to AVP, Foreclosure Lead in 2010 to oversee and review Foreclosure Specialists' work, ensuring accuracy and adherence to company and federal compliance standards.
• Conducted Pre-Foreclosure Reviews: Completed comprehensive pre-foreclosure assessments to identify and address potential issues efficiently.
• Prepared Financial Documentation: Prepared and submitted reinstatement figures, payoff details, and debt information to attorneys, supporting accurate legal processes.
• Exceeded Performance Metrics: Consistently surpassed deadlines for property preservation, order values, and inspection deliverables, contributing to operational excellence. Owner/Operator 2006 – 2008
Personal Carpet Cleaning Business Austin, TX
• Founded and Operated Cleaning Business: Established a carpet cleaning company in June 2006, delivering professional and affordable services to individual and corporate clients until relocating in 2008.
• Provided Specialized Cleaning Services: Performed truck-mounted steam extraction for carpet cleaning, water restoration, and upholstery cleaning, ensuring client satisfaction and high-quality results.
• Built a Customer-Centric Brand: Fostered trust and loyalty by consistently exceeding client expectations, delivering exceptional service, and establishing a reputable and reliable brand. Field Representative 2001 – 2006
Bombardier Capital Jacksonville, FL
• Portfolio Management and Delinquency Resolution: Managed a portfolio of delinquent accounts during foreclosure proceedings, liaising with borrowers to collect past-due payments and resolve payment discrepancies efficiently.
• Property Maintenance and Loss Mitigation: Performed physical loss inspections on foreclosed properties, coordinated maintenance needs, and developed strategies to locate potential buyers for foreclosed assets when required.
• Operational Reporting and Strategic Planning: Prepared and distributed weekly status reports to executive management, prioritized workload effectively from a home office, and exceeded monthly quotas by implementing timely and strategic approaches to delinquency resolution.
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