People Operations Instructional Design

Tyler Dendy

574-***-**** ***********@*****.*** New York, NY https://www.linkedin.com/in/tylerdendy/ PROFILE SUMMARY

Versatile and results-driven professional with over a decade of experience spanning learning and development, client enablement, account management, and people operations across the education, technology, and media sectors. Adept at designing and scaling strategic programs that align with organizational goals, enhance employee performance, and drive business outcomes. Proven ability to build cross-functional partnerships, manage complex projects, and deliver innovative, data-informed solutions. Skilled in leveraging AI-powered tools, instructional design, and stakeholder engagement to foster inclusive, high-performing environments. Passionate about empowering individuals and organizations through impactful learning, collaboration, and continuous improvement. AREAS OF EXPERTISE

Learning Strategy & Curriculum

Design

Instructional Design & Content

Development

AI-Enhanced Learning Tools

(ChatGPT, Prompt Engineering,

LMS/CMS)

Adult Learning Principles

Scalable Learning Programs

(Onboarding to Mastery)

Visual Storytelling & Microlearning

Stakeholder Partnership & Cross-

functional Collaboration

Program Measurement & Iteration

Project Management & Workflow

Development

Revenue Enablement & Pre-Sales

Consultative Sales

Project Coordination

Small Business Marketing &

Advertising

Sales Enablement

Employee Training

CORE COMPETENCIES

Leadership and Team Management: Ability to lead and motivate teams, delegate tasks effectively, and manage team dynamics to achieve project and operational goals

Strategic Planning and Execution: Skill in developing and implementing strategies that align with organizational objectives, ensuring projects are completed on time and within budget.

Communication and Interpersonal Skills: Proficiency in communicating clearly and effectively with stakeholders, team members, and clients, fostering collaboration and understanding.

Problem-Solving and Decision-Making: Competence in analyzing complex situations, identifying potential solutions, and making informed decisions to overcome challenges in project execution and operations.

Process Improvement and Efficiency: Ability to assess operational processes, identify areas for improvement, and implement changes that enhance productivity and efficiency within the organization. PROFESSIONAL EXPERIENCE

KIPP: Beyond Middle School – New York, NY Jun 2023 – Present Learning Specialist / College & Career Coordinator

Led the design and execution of comprehensive learning programs for 90+ students, incorporating differentiated instruction and individualized plans.

Developed data-driven instructional strategies aligned with learner needs, achieving measurable improvements in engagement and outcomes.

Designed and facilitated workshops, simulations, and blended learning experiences focused on academic and career readiness.

Collaborated with stakeholders (teachers, administrators, and partners) to align instructional initiatives with strategic goals and ensure scalable impact.

Designed and delivered academic and career readiness programs for 275+ students, including a tailored college and career curriculum now adopted network-wide.

Led workshops and coached peer coordinators across the KIPP NYC network to implement scalable, student-centered programming.

Applied AI-driven tools and data insights to personalize learning, boost engagement, and align initiatives with strategic goals. OmniSync, Inc. – San Diego, CA Oct 2022 – Jun 2023 Account Manager / Consultant

Designed and led onboarding initiatives for premium client accounts, integrating AI-powered workflows to accelerate learning and adoption.

Built intelligent solutions to enhance client engagement, drive product mastery, and increase retention rates by 40%.

Increased premium memberships by 60% by working iteratively with the CEO and across all departments.

Partnered with cross-functional teams to develop learning assets and enablement resources that supported business growth strategies. ABC57 – Weigel Broadcasting – South Bend, IN Jun 2021 – Jun 2023 Account Executive (Jun 2021-Oct 2022) / Consultant Oct 2022-Jun 2023)

Designed and led onboarding initiatives for premium client accounts, integrating AI-powered workflows to accelerate learning and adoption.

Built intelligent solutions to enhance client engagement, drive product mastery, and increase retention rates by 40%.

Partnered with cross-functional teams to develop learning assets and enablement resources that supported business growth strategies.

Captured 60% of new and digital business for the company in 6 months, created a digital sales training program and trained new staff.

Exceeded every quarterly revenue, new business, and digital quote in my tenure. TEACHING & COACHING ROLES

Two Rivers Charter School – Washington, DC Jun 2019 – Jun 2021 Teacher, Special Education

Niles High School – Niles, MI Jun 2018 – Jun 2019

Teacher, Special Education Head Basketball Coach Mishawaka High School – Mishawaka, IN Jun 2017 – Jun 2018 Teacher, Business Associate Head Coach, Basketball. Mishawaka Marian High School – Mishawaka, IN Aug 2007 – Jun 2017 Learning Engagement Coordinator / Director, Basketball / Athletics Coach (football & basketball) Diocese of Fort Wayne – South Bend, IN Jun 2015 – Jun 2016 Teacher, K-8 Technology

Veritas Academy – South Bend, IN Jun 2014 – Jun 2015 Director, Special Education

These roles represent a foundational chapter in my career marked by versatile leadership across education, athletics, and program administration. Over this period, I consistently took on multifaceted responsibilities—ranging from teaching and special education compliance to program coordination, team leadership, and community engagement. I developed and delivered curriculum, mentored peers, organized large-scale events, and managed budgets and fundraising initiatives. This broad-based experience sharpened my ability to lead teams, solve complex problems, and manage operations with a strategic and people-first mindset—skills that continue to inform my approach in any professional setting.

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EDUCATION

MHRM H Western Governor’s University Anticipated Jul 2025 M.Ed., School Leadership (Magna Cum Laude) Bethel University, Mishawaka, IN Dec 2019 M.B.A. (Magna Cum Laude) Grace College, Winona Lake, IN Aug 2017 B.A., Education Indiana University, South Bend, IN Dec 2014 LICENSE

Indiana K-12 Special Education Mild-Moderate

Indiana 5-12 Business Education

CERTIFICATIONS

System 21

NFHS Interscholastic Education

Ivy Tech Community College Dual Credit Adjunct Instructor

Google AI For K12 Educators

Google Premium Teaching & Learning Features

Google Fundamentals of Digital Marketing

Google Generative AI for Educators

Google Workspace for Education Fundamentals

IBM-Introduction to Agile Development & Scrum

IBM-Introduction to Product Management

SkillUp- Product Management: Foundations & Stakeholder Collaboration

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