Customer Service Call Center

Telesca Harris

*** ****** ****** ***********, ** 27886 252-***-**** **************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by healthcare industry, call center, retail, financial, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Academic Honors Recognition / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Strong time management skills with ability to establish priorities to meet timelines.

Effective problem solver, able to assess situations and identify solutions.

Provide customer service in a professional, timely, and efficient manner.

Communication Platforms – Zoom and MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 30 WPM. KEY QUALIFICATIONS

Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology Co-Pay HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) Medical Billing Accounts Receivable Collections Insurance Verification Deductibles Co-Insurance EOBs Managed Care (HMO PPO POS) Workers Compensation Electronic Health Records (EHR) Electronic Medical Records (EMR) EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2025 Nash Community College – Rocky Mount, NC Diploma – Billing and Coding WORK EXPERIENCE

Ultimate Medical Academy – Princeville, NC 2023 – 2025 Full Time Student

• Academic Performance: Attended and actively participated in all scheduled classes, lectures, and seminars.

• Coursework Management: Completed assignments, projects, and exams on time, maintaining a high standard of academic performance.

• Research and Analysis: Conducted research for various subjects, utilizing libraries, online databases, and other resources to gather relevant information.

• Time Management: Balanced multiple courses and deadlines effectively, demonstrating strong organizational skills.

• Collaboration: Worked on group projects and presentations, collaborating with classmates to achieve common goals.

• Extracurricular Activities: Participated in clubs, organizations, or sports teams, developing leadership and teamwork skills.

• Communication: Engaged in discussions and presentations, honing verbal and written communication abilities.

• Problem-Solving: Tackled complex problems and case studies, applying critical thinking and analytical skills.

• Technology Proficiency: Utilized various software and tools for assignments, research, and presentations.

• Continuous Learning: Stayed updated with the latest developments in the field of study, showing a commitment to ongoing education.

Olive Garden – Rocky Mount, NC 2023 – 2024

Curbside Associate / Customer Service

• Order Management: Ensuring all to-go orders are accurate and ready on time.

• Customer Interaction: Greeting guests warmly and delivering their orders to their cars or at the restaurant's designated pick-up area.

• Menu Knowledge: Being well-versed in the menu to make recommendations and answer any questions.

• Safety and Sanitation: Adhering to the highest safety and sanitation standards to ensure the health and safety of both team members and guests.

• Efficiency: Displaying a strong sense of urgency to serve guests promptly without compromising on quality. Solutran – Princeville, NC 2022 – 2023

Member Support Representative – Call Center

• Handling Inquiries: Responding to member inquiries and complaints with professionalism and courtesy.

• Providing Information: Offering detailed information about Solutran's products and services.

• Order Processing: Managing orders, applications, and requests efficiently.

• Record Maintenance: Updating and maintaining member records accurately.

• Problem Resolution: Clarifying and resolving product or service issues raised by members.

• Follow-Up: Ensuring follow-up on member interactions to guarantee satisfaction.

• Team Collaboration: Working closely with the member services team to ensure a seamless member experience. Qualifon– Princeville, NC 2021 – 2022

Customer Service Representative – Remote Call Center

• Handling Inbound and Outbound Calls: Answering inbound phone calls regarding customer accounts and making outbound calls to follow up when necessary.

• Customer Relationship Management: Building and maintaining customer relationships, earning their loyalty and trust.

• Problem Resolution: Maintaining composure in escalated situations and resolving customer issues efficiently.

• Multitasking: Operating accurately and efficiently in a fast-paced environment while handling multiple responsibilities.

• Record Keeping: Updating and maintaining customer records accurately.

• Team Collaboration: Working closely with team members to ensure a seamless customer experience. Alorica – Remote, NC 2020 – 2021

Customer Service Representative – Remote Call Center

• Responding to Inquiries: Providing excellent customer service by answering inquiries, resolving issues, and offering helpful information.

• Handling Calls: Managing incoming calls related to product or service inquiries, complaints, orders, billing, and technical support.

• Problem Solving: Utilizing problem-solving skills to identify solutions for customer needs and ensuring customer satisfaction.

• Record Keeping: Maintaining accurate records of customer interactions and transactions.

• Follow-Up: Following up with customers to ensure their satisfaction and resolve any outstanding issues.

• Adhering to Policies: Following company policies and procedures when handling customer inquiries.

• Staying Informed: Remaining knowledgeable about Alorica's products and services.

• Team Participation: Participating in team meetings and training sessions as needed. VOLUNTEER EXPERIENCE

UNC Hospital Summer 2018

Front Desk Clerk

• Patient Discharge: Assist in the discharge process using internal technology systems ensuring accuracy.

• Patient Escort: Safely escort patients from their rooms to various locations within the hospital as needed.

• Equipment Maintenance: Clean and sanitize wheelchairs and other patient transport equipment to ensure they are ready for use.

• Delivery Management: Accept deliveries for patients and ensure they are promptly delivered to the appropriate patient rooms.

• Guest Assistance: Advise and direct guests to help them navigate the hospital, providing clear and accurate information.

Contact this candidate