Customer Service Data Entry
Resume:
ANIYAH
GRAY
CUSTOMER SERVICE
REPRESENTATIVE
************@*****.***
MEMPHIS, TN
CONTACT
SKILLS
• Problem Solving
• Communication & Organization
• Leadership
• Slack
• Talk-desk
• Salesforce
• AS-400
• Web-Ex
• Zendesk
• Ilog
• HRIS Software
• MS Office
• Teamwork & Collaboration
• Accounts Receivables & Payables
• Payment Posting
• Data Entry
• Quality Assurance
• Written Communication
• Technical Proficiency
• Active Listening
• Adaptability
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
PROFESSIONAL SUMMARY
CSR - BOOKKEEPER
BLUE BEACON
Lead CSR
SMOOTHIE KING
EXPERIENCE
January 2022 - Present
Create spreadsheets via Excel for procedure codes, regulations and qualifications
•
• Collect payments for services performed
• Record daily transactions and post to accounts accordingly
• Make daily bank trips to deposit and withdraw funds accordingly Aim to provide the highest level of customer service by remaining organized, punctual and accurate
•
• Communicated and solved customer issues via the phone, email and chat.
• Scheduled service appointments for all of our customers
• Troubleshooted online account issues for customers. Maintained knowledge of company products to provide helpful suggestions and
• recommendations to customers.
Responded to telephone inquiries and complaints following standard operating procedures.
•
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
•
March 2021 - January 2022
• Fulfilled customer orders as requested
• Created a fun, loving and supportive environment for customers to enjoy
• Kept a clean, functional and organized work area
• Created employee's schedules
• Increased sales by 52%.
Analyzed customer feedback data to identify areas for improvement in the customer service process.
•
• Multitasking
• Attention to Detail
• Social Media Management
• Complaint Handling
• Scheduling
• Conflict Resolution
• Report Generation
• Data Entry
• Appointment Scheduling
• Call Management
CSR
WENDY'S RESTAURANT
February 2020 - March 2021
• Fulfilled customer orders as requested
• Processed payments for customer orders
• Handled irate customers and created solutions to appease them
• Issued refunds and account credits when necessary
• Increased customer satisfaction by 60%.
Maintained knowledge of company products to provide helpful suggestions and
• recommendations to customers.
Bachelor of Science (B.S.) in Business Management Candidate University of Memphis, Memphis, TN
High School Diploma
Whitehaven High School, Memphis, TN
EDUCATION
Expected graduation August 2027
January 2023
Contact this candidate