Customer Service Administration Assistant

B *********@*****.***

Cl ** Brittany Court

631-***-****

SKILLS

• Microsoft Office

• Time management

• Organizational skills

• Communication

• Attention to detail

• Problem-solving

• Customer service

• Administrative tasks

• Prioritization

• Excel

LANGUAGES

• English I Advanced. Billing & Coding

• Spanish I Advanced

Elizabeth

Santiago

ADMINISTRATION ASSISTANT - REMOTE

Results-driven Administration Assistant with 10+

years of experience in office support roles, proficient in managing schedules, coordinating meetings, and

taking on additional responsibilities as needed.

EXPERIENCE

Apr 2020 - Jan 2025 I Ronkonkoma, New York

• Maintained confidential records and documents for executive team.

• Managed client communication and scheduling for a busy office environment.

• Coordinated travel arrangements and expenses for staff members. Assisted with data entry and reporting using Microsoft Office Suite.

• Organized and executed virtual meetings and conference calls.

• Developed and implemented efficient filing systems for easy document retrieval.

• Provided excellent customer service through email and phone support.

ASSISTANT CUSTOMER

SERVICES

Brett Construction I Rivertiead. New York

Oct 2014 - Mar 2020

Assisted customers with product inquiries and order processing in a fast-paced retail setting.

• Managed a high volume of incoming calls and emails to address customer concerns and inquiries promptly.

• Utilized CRM software to track customer interactions and maintain accurate records of customer communications.

• Handled escalated customer complaints with professionalism and empathy to reach satisfactory resolutions.

• Maintained a positive and helpful attitude while multitasking to

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