Customer Service Call Center

Shannon Clark

Tampa, FL ***** 813-***-**** *****************@*****.***

Professional Summary

Motivated and detail-oriented customer service professional with over 10 years of experience in high-volume call center environments. Strong ability to manage customer relationships, resolve issues efficiently, and maintain a positive and empathetic tone under pressure. Skilled in appointment scheduling, payment processing, and client communications. Known for excellent memory recall, organization, and ability to thrive in fast-paced settings. Core Competencies

- Call Center Operations

- Appointment Scheduling

- Conflict Resolution

- Data Verification & Entry

- Customer Retention

- High-Volume Phone Support

- Cash Handling

- CRM & Call Logging Systems

Professional Experience

Contact Center Agent

Bells LLC - Tampa, FL August 2019 - September 2022

- Delivered prompt support for customer service and billing inquiries.

- Actively listened and de-escalated high-stress customer interactions.

- Processed payments, deposits, and arranged for billing setups. Appointment Setter

Barbizon Modeling School and Agency - Tampa, FL October 2017 - June 2019

- Scheduled and confirmed appointments for potential clients.

- Handled approximately 80+ inbound/outbound calls daily.

- Managed inquiries, bookings, and data entry into internal systems. Customer Care Agent

Convergys - Tampa, FL July 2015 - October 2017

- Resolved product and service issues with personalized, knowledgeable support.

- Consistently exceeded quality metrics through effective issue resolution.

- Applied scripted responses and adapted to varied customer needs. Customer Service Associate

Walmart - Tampa, FL November 2011 - April 2015

- Processed high-volume cash and return transactions accurately.

- Balanced cash drawers within corporate guidelines.

- Met or exceeded service benchmarks through excellent communication and efficiency. Education & Training

Florida Career College - Tampa, FL

Front Office Billing and Coding

Completed: November 2019

Contact this candidate