Scrum Master Project Manager
Resume:
SUSIE MINOR
AGILE Scrum Master/ AGILE Coach/Project Manager/ Business Analyst
*******@*****.***
• Certified ScrumMaster, Project Management Professional (PMP) certified
• Superb consulting abilities, exemplary written and oral communication skills
• A positive multi-tasker with big-picture vision, strong initiative, great interpersonal and influencing skill
WORK EXPERIENCE
Accenture
International Agile Scrum Mager
Jan 2022-Feb 2025
Facilitated Scrum ceremonies such as Daily Stand-ups, Sprint Planning, Sprint Reviews, and Sprint Retrospectives using Azure DevOps (TFS), Jira, Confluence, etc.
Identified and removed any obstacles or impediments that may hinder the team's progress, ensuring smooth and efficient workflow.
Coached and mentored the Scrum team on Agile practices and principles, helping them to improve their processes and performance.
Promote a collaborative environment within the team and with stakeholders, encouraging open communication and teamwork.
Supported the Product Owner in managing the product backlog, prioritizing work, and ensuring that the team understands the goals and requirements.
Facilitated continuous improvement within the team by promoting regular reflection and adaptation of processes and practices.
Monitored the team's progress and performance, using metrics and tools to track and report on the status of the sprint and overall project.
Shielded the team from external distractions and interruptions, allowing them to focus on their work and deliver value.
Advocated for Agile values and principles within the organization, helping to create a culture of continuous improvement and adaptability.
VMLYR
AGILE Scrum Master
May 2021 – Dec 2021
•Technical writer setting standards for new training manuals
•Facilitated SCRUM meetings: Sprint Planning, Daily Scrum, Sprint Execution, Sprint Review, Sprint Retrospective, Backlog Grooming Meetings
•Documented and diagramed current state processes and functional requirements for 2 SAP projects
•Managed team dynamics, manage project financial performance, clearly communicated status, and drove progression towards key dates.
•Anticipated and independently provide solutions for complex problems and issues, recommending upgrades, enhancements, priorities, and strategic technology directions based on independent research, consultation and analysis
•Identified key issues and details, and present understandable alternatives to both technical and nontechnical individuals at all levels of the organization
•Worked on multiple complex tasks against deadlines and shifting priorities
NASB
AGILE Scrum Master
July 2020-April 2021
Work closely with Business to gather and document requirements for system enhancements or new project implementations.
Worked with offshore teams on testing and implementation of new API’s for Paypal, customer portal and banking integrations.
Supported Loan Origination System (LOS) application used by Borrowers, Brokers and Lenders for channels such as Wholesale, Retail and Consumer Direct for purchase and refinance transactions
Assumed responsibility for projects tasks and ensure they are completed in a timely fashion.
Facilitated implementation of technology in support of data integration from Unifi,Virpak to SalesForce & JIRA
Identified and implement process improvements for business functions.
Coordinated application release updates with vendor and business users.
Planned, tested, implemented, and troubleshoot software upgrades.
Developed technical knowledge base documentation
Liaise with the IT PMO for prioritization of requests.
Custom Trucks
AGILE Scrum Master
August 2017- June 2020
•Oversaw implementing technology in support of data integration from M3 to SalesForce
•Tested mapped data using SQL
•Facilitated SCRUM meetings: Sprint Planning, Daily Scrum, Sprint Execution, Sprint Review, Sprint Retrospective, Backlog Grooming Meetings
•Created JIRA dashboards and queries for Executive summaries and stakeholders' communication
•Worked directing with Product Owners in creation, requirements, prioritization of the backlog elements and release planning
•Implemented JIRA and Confluence standard and practices throughout the company
•Identified, analyzed, and document business, product, and process requirements
•Gathered requirement documentation for use case scenarios, process flows, and test script development
•Worked internal business users and external clients on enterprise level software development projects in Scrum Agile
•environment.
•Trained new team members on Agile mindset and frameworks, practices, and process
AGILE Scrum Master
Euronet
January 2016 to July 2017
•Facilitated implementing technology in support of data integration from SalesForce to Amazon & Apple
•Worked with offshore teams on testing and implementation of new API’s
•Prepared accurate and detailed requirement specifications documents, user interface guides, and functional specification
•Managed change requests related to the working project plans daily to meet the agreed deadlines globally in Germany, Australia, El Salvador and USA
•Facilitated team development, mediated conflicts protecting the team and encourages healthy team dynamics
•Provided suggestions to the development team during the development stage of product to meet the client's business needs.
•Led software development projects using both Agile and Waterfall methodologies
•Use SQL, Visio, SharePoint, Team Foundation Server (TFS), OneNote and Epic Document the acquired results of
analysis and workflows as well as obtaining sign-off from the appropriate client
•Determined opportunities for improvement of key metrics and executes action plans to achieve results via CRM, Target Process and JIRA
North American AGILE Scrum Master/ IT Project Manager
TVH
December2014 to January 2016
•Followed Portfolio SAFe methodology across International agile teams
•Coordinated implementation for current states in conjunction with GoLive and Post GoLive various business functional experts and IT developers/programmers.
•Facilitated ceremonies, collaboration, communication, and conflict management
•Promoted continuous improvement and the development of a learning culture on teams
•Managed SCRUM meetings: Sprint Planning, Daily Scrum, Sprint Execution, Sprint Review, Sprint Retrospective and
Backlog Grooming Meetings
•Work with developers to plan testing cycles and design test cases ensuring consistency with established data and
application standards
•Validated and tested new software, systems, processes, transactions, reporting, etc.
AGILE Scrum Master/Project Manager
Russell Stovers Candies
January 2012 to December 2013
•Facilitated implementing API integration technology in support of data integration from CRM to WalMart EDI systems
•Managed Projects with the onsite/offshore development model
•Managed Business Intelligence/Data warehousing tools and skills including data management, database design, SQL, ETL and OLAP concepts
•Created up-to-date, visible and transparent product backlog for many projects, based on provided
business strategy and digital strategy.
•Work in a proactive manner cross-functionally with multiple departments and remote managers
•Drove corrective action for defective or unacceptable integrated issues by working with users, suppliers and others to
determine cause of problem and proper corrective/preventative action
IT Project Manager
Location Strategy Services
January 2008 to January 2012
•Identified, analyzed, and documented business, product, and process requirements, requirement documentation (functional, non-functional, user), use case scenarios, process flows, and test script development
•Communicated project task/activity milestones to upper management
•Supported the development and maintaining of training materials and business process changes
•Performed unit, integration, and acceptance testing
Business Analyst/ Information Technology Analyst
Applebee's International
May 1997 to January 2008
•National Strategic Market Planning - analyzed markets for optimal distribution.
•Category Management on existing Stores and strategic Development for Future Planning
•Presentations of analysis and Demand Forecast models to senior management, executive teams, cap ex meetings
•Redesigned and maintained Site Information Database (Microsoft Access).
•Managed integration of database with PeopleSoft platform
EDUCATION
Bachelors of Computer Information Systems in Management
Park University
2001
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