Office Manager Team Members

PROFESSIONAL SUMMARY

Experienced management professional with 20+ years of leadership. Skilled in team recruitment, employee training and development, performance management, and conflict resolution. Proven track record of fostering strong team morale, client satisfaction, and operational excellence. Passionate about cultivating positive workplace culture and driving organizational success through people-focused strategies.

WORK EXPERIENCE

Acceptance Insurance Memphis, TN

Office Manager 2020 – 2024

Recruited, interviewed, and hired new sales team members, ensuring alignment with company goals and culture.

Led onboarding and training programs for new hires, resulting in faster ramp-up time and improved performance.

Supervised daily activities of team, delegated tasks, and conducted one-on-one coaching to improve morale and productivity.

Evaluated employee performance and provided actionable feedback to support growth and development.

Maintained strong customer retention by resolving complaints and ensuring quality service.

Consistently exceeded monthly sales goals and spearheaded marketing strategies for product outreach.

Conducted performance reviews and handled personnel matters with professionalism and discretion.

State Farm Agency Memphis, TN

Office Manager 2018 – 2019

Reviewed and assessed current policies with clients, identifying opportunities for additional coverage.

Strengthened client retention by building trust and providing tailored insurance solutions.

Scheduled and coordinated client meetings with agency leaders to facilitate deeper engagement.

Supported office operations and collaborated with team members to ensure seamless workflow.

Addressed employee complaints or concerns.

Direct Auto & Life Insurance Memphis, TN

Office Manager 2018 – 2019

Managed daily operations of the office, including staff scheduling, cash handling, and budgeting.

Trained and mentored new employees, fostering a culture of collaboration and excellence.

Conducted regular roundtable discussions to build morale, promote inclusivity, and resolve conflicts.

Created and implemented local marketing campaigns to establish new relationships in the community.

Tracked employee goals and productivity metrics

Oversaw performance tracking and goal setting to align individual success with company objectives.

Conducted market analysis for pay competitiveness.

Onboarded new employees (paperwork, orientation, system access)

EDUCATION

Southwest Tennessee Community College Memphis, TN

Associate of Business Management

KEY QUALIFICATIONS

Talent Acquisition & Onboarding

Employee Training & Development

Team Leadership & Coaching

Customer Relationship Management

Conflict Resolution

Strategic Sales Planning

Performance Evaluation

Office Administration

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