Supply Chain Customer Service

CHRISTOPHER C. LATSON

East Point, GA ***** 404-***-**** ********@*****.***

Professional Summary

A results-driven operations professional with over eight years of experience in logistics planning, inventory control, and supply chain optimization. Proven ability to analyze data to improve operational efficiency, manage inbound and outbound freight, and reduce warehouse backlogs. Seeking to leverage advanced skills in Microsoft Office and logistics management to contribute to your team's success

Skills & Training

Customer Service

Teambuilding & Supervision

Staff Development & Training

U.S. Generally Accepted Accounting Principles

Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

Advanced skills in Microsoft Excel

Organization of Meetings

Inventory Management

Expense Reduction

Professional Experience

Sr. Lead Operations Logistics Coordinator (08/2022 – Present)

Amazon Atlanta, GA (40 hours +)

Extract, analyze, and interpret data using Excel, Access, and SQL to identify defects and improve operational efficiency.

Provide data-driven insights to enhance productivity, efficiency, and compliance.

Coach and mentor associates to enhance performance and professional development.

Identify process gaps and recommend optimization strategies to enhance operational efficiency.

Design and maintain tracking matrices to monitor on-time pickup performance for vendors and carriers.

Coach and provide strategic insights to vendors to prevent carrier missed pick-ups.

Coordinate with third-party (3P) carriers to ensure vendors receive timely and efficient pick-ups.

Mitigate load disruptions by optimizing vendor workflows and reducing warehouse freight backlogs.

Collaborate with cross-functional teams to improve supply chain efficiency and operational effectiveness.

Provided expert coaching and support to Amazon's vendors and sellers through the Global WePay program and Vendor Central, enhancing logistics operations.

Managed multiple vendor projects, meticulously overseeing invoices and expense reports for Amazon's international clientele.

Collaborated with major vendors, including Arizona Beverages and Simple Mills, to identify and implement operational improvements, driving efficiency in logistics processes.

Thrived in a dynamic client-facing environment, addressing and resolving logistical challenges daily to ensure seamless resolutions.

Process Assistant (05/2017- 2022)

Amazon Inc., East Point, Union City, GA (40 hours +)

Spearheaded support, mentoring, and motivation for a workforce of 120 or more hourly employees, fostering a positive and productive work environment.

Managed safety, quality, productivity, and customer delivery promises, consistently meeting or exceeding targets by 10%

Collaborated with cross-functional teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to develop and implement plans that achieved key business objectives.

Operated effectively in a high-pressure, fast-paced environment with varying noise levels.

Partnered with the Leadership team to create and execute strategies that met or exceeded daily operational goals.

Worked closely with the TOM team to ensure timely inbound and outbound freight shipments to the next destination.

Utilized database systems and advanced Microsoft Excel functions to analyze large data sets for sort plans, operational forecasts, and consolidations, improving accuracy by 20%

Applied active listening skills to communicate data clearly and concisely, written and verbal, ensuring unambiguous understanding across teams. 1

Budget Manager (03/2017 –2020)

Community Bible Fellowship Church, Hampton, GA (40 hours +)

Owns performance of assigned functional areas across the portfolio with legacy and launch sites.

Developed timetables and initial assumptions to provide clarity of the quarterly budget and projections

Presented statistical information for the congregation to understand the church’s financial statements

Builds and prepares budgets for upcoming community outreach events

Assist the minister in allocating funds for church projects

Conducts financial trend analysis to determine opportune times to conduct business transactions

Disseminates funds to budget staff to host holiday and special events

Prepare and present budgets to the Ministry and Staff for transparency

Conducts productivity improvements and creates mechanisms to identify opportunities and best practices across the network, and works with leadership to create action plans to drive results

Insurance Broker/ Call representative (12/2016- 04/2017)

Chime Solutions, Inc., Morrow, GA (40 hours +)

Provided comprehensive customer support, addressing Medicare inquiries and facilitating effective solutions.

Ensured strict adherence to multi-state insurance regulations and compliance standards during all customer interactions.

Delivered expert guidance to clients, optimizing their understanding and utilization of benefit packages.

Accurately documented and escalated customer concerns and grievances, ensuring timely resolution through appropriate channels.

Served as a liaison between customers and management, effectively communicating and mitigating customer apprehensions to facilitate positive outcomes.

Proactively informed clients about new company initiatives and healthcare coverage enhancements, promoting enhanced understanding and adoption.

Compliance/ Sales and Use Tax Specialist (12/2015 –08/2016)

General Solutions Associates, Alpharetta, GA (40 hours +)

Proficient in Excel using Pivot Tables and VLOOKUP

Prepares financial statements for tax allocations

Builds business relationships with clients to continue client satisfaction and business success

Prepared and precisely submitted over 1000 sales, use, and indirect taxes for tax returns

Performs mathematical calculations and works accurately with numbers

Adhere to local, federal, and regulatory standards and ensure clients are complying

Acts as a liaison that maintains ongoing correspondence with jurisdictions and clients to improve the transparency of expectations

Ability to navigate multiple screens and PC applications and adapt to new technologies

Used Excel matrices for organization, planning, and time management

Used the telephone to contact jurisdictions to set up business licenses for expanding businesses

Works independently and in support of the team

Used databases and advanced Excel functions to analyze data

Coca-Cola Lead Retail Ambassador (04/2012 – 10/2015)

The Coca-Cola Company, Atlanta, GA/ Las Vegas, NV (40 hours +)

Utilize a point-of-sale system to suggest recommendations to customers

Works cooperatively with interfaculty departments to accomplish sales targets

Arrange, plan, and execute organizational functions for employee morale

Answers customers’ questions about merchandise and advises customers on merchandise selection.

Itemizes and totals customer merchandise selection at the checkout counter, using a cash register, and accepts cash or charge cards for purchases

Provides admirable customer service to 18,000-plus guests yearly

Works with team members to achieve daily, weekly, monthly, and yearly sales goals

Increases sales revenue on an annual basis by building relationships with customers

MILITARY EXPERIENCE

Air Traffic Controller & Command Post (Emergency Management) Controller

UNITED STATES AIR FORCE (40 hours +) (08/2006-11/2011)

Trained airmen on how to protect themselves by performing a checklist in emergency circumstances

Served as support to red flag an international expeditionary training mission

Surveyed and maintained the runway surface area for smooth operations

Served as a command post controller and an advisor to the unit commanders under duress and emergency circumstances

Wrote and revised policies and checklists to prepare and assist new airmen in the command post.

Education

Bachelor of Business Administration in Finance December 2015

Kennesaw State University, Kennesaw, GA

Associate of Applied Science in Accounting October 2012

Kaplan University, Chicago, IL

Contact this candidate