Project Management Business Development

RANDY MCQUEEN

**** ***** ****** ***** ********, GEORGIA 30126

404-***-**** ******@*****.***

PROFESSIONAL HIGHLIGHTS

International Business Experience/Account Management & Trade Shows/Corporate Sales/Strategic Planning/Negotiation Skills/Market Knowledge/Organizational Skills/Excellent Problem-Solving Skills/Product Management/Client Support/Product Expertise/Interpersonal Skills/Communication & Leadership Skills/Cross-Team Collaboration Skills/Detail-Oriented/Innovative Thinker

EDUCATION

Bachelor Degree, Accounting and Business Management, University of Alabama A&M, Huntsville, Alabama

Trade Shows: New Product Introduction, International Wood & Flooring Show

TECHNOLOGY TOOLS

Salesforce/Microsoft Outlook/Visio/Word/PowerPoint/Excel/Access/Internal Databases Applications for Inventory Control

PROFESSIONAL EXPERIENCE

C.H. ROBINSON – FAIRBURN, GA

FEBRUARY 2019 - PRESENT

ONSITE REP/LOAD PLANNER (SAMSUNG ELECTRONICS)

•Fosters a Partnership with Customer leveraging the opportunity in a client-site environment

•Establishes contacts and builds relationships with customers to understand the customer’s needs

•Manages conflict and navigates difficult conversations with Customer using tact and diplomacy

•Ensures quality execution against expectations, identifies issues and implements solutions

•Reviews internal and customer data, including customer aligned KPIs, for quality and accuracy.

•Executes customer pricing strategy set by the Account Management Team, with a focus to capture the profitable market share

•Grows the business by listening to Customer Needs, communicating opportunity to Account Management and providing key customer-specific knowledge to influence results

•Utilizes data/reporting to identify and improve service results to meet customer expectations

•Partners with internal resources to ensure account processes and SOPs are complete and adhered to

•Minimizes manual processes, when possible, without diminishing customer value

C.H. ROBINSON – DULUTH, GA

SEPTEMBER 2014 – FEBRUARY 2019

ACCOUNT MANAGER/SALES

•Identified opportunities with customers, and actively engaged the internal network to pursue

•Built knowledge and utilized CRM to log relevant business activity

•Engaged in customer business reviews and pricing strategies

•Contributed to business development, both transactions and contractual

•Exhibited solid track record of the ability to maintain, grow and cross-sell to existing accounts

•Kept abreast of the catalog of Robinson’s Service Offerings

•Used Business Analytics to bring Continuous Improvements and Value to the Customer

•Ensured continual education of current Best Practices and Methods to support Customer’s Supply Chain

•Built and collaborated with an internal network of cross-functional Peers and Leaders

•Demonstrated ability to Lead (from Opportunity to Close) on transactional and strategic business

•Navigated difficult Customer Conversations

•Utilized technology and analytics to impact Customer Success

•Succeeded in building and maintaining good Customer Relationships

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