Customer Service Mental Health
Resume:
Kiara Lee
Certified Peer Recovery Specialist/ Experienced Customer Service Assistant/ Adminstr
Petersburg, VA 23803
********@*****.***
Professional Summary
Experienced in all Fields and familiar with all required customer service skills as well in a fast pace environment. 8 years of experience in a customer service call center environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Peer Recovery Specialist
City of Refuge-Hopewell, VA
September 2023 to Present
• Provided one-on-one support to individuals with mental health challenges, offering empathy, understanding, and encouragement
• Advocated for clients' rights and access to resources within the community, ensuring they received appropriate support services
• Assisted in crisis intervention situations by providing emotional support and connecting individuals to emergency services when necessary
• Maintained accurate documentation of client interactions, progress notes, and treatment outcomes in compliance with confidentiality guidelines
• Successfully supported XX clients in achieving their personal recovery goals over a period of XX months/ years
• Attended professional development workshops and trainings to enhance knowledge of mental health disorders and evidence-based interventions
• Participated in regular supervision meetings to discuss client cases, share insights, and receive guidance from senior staff members
Customer Service/Sales Associate
EELITE APPAREL & More-Petersburg, VA
January 2021 to Present
Self Employed business
Sales representative
As the Owner my duties were to assure the inventory was stocked, paperwork was done, and most importantly that my customers knew they product that I was selling an provided excellent customer service
Supervisor/ Lead
Paradise Hookah-Petersburg, VA
April 2020 to July 2023
Open Store
Stock Floor inventory
Count In Register
Restock Whole Store
Check Batch Reports
Calculate all debit/ credit purchases
Keep floor fully stocked and clean
Accept cash payments
Use POS systems
Answers calls
Close shift end shift
Close Register
Count Out Close Batch Reports
Make drop in safe.
Sales Associate
OSL Retail Services Inc-Colonial Heights, VA
September 2022 to February 2023
Greet customer
Provide excellent customer service
Pitch sale
Set up internet Services
Customer Service Representative
Maximus-Chester, VA
August 2019 to October 2020
1. Answering Incoming Calls
2. Great Caller with Professional customer service skills 3. Answer any questions per policy and Procedures. Cage Cashier
Colonial Downs-Midlothian, VA
June 2019 to November 2019
Count Bank at the beginning of my shift
Go to front line deposit bank into my cage
Open bank an begin transactions per customer.
Cash Vouchers, Debit and Credit Transactions, and Enroll customer into Membership are all duties. To End Shift first log out systems, count Bank out, Log Bank, and Sign out lock and keys is how the shift ends
Sales Associate
2020 denim-Petersburg, VA
March 2016 to November 2017
Assist customers with purchases of new clothing clothing an shoes. Labeling new shipment. Rearrange store to make look nice for customers
Customer Service Representative
Executive Placements-Richmond, VA
November 2015 to March 2016
Responsibilities
Answer incoming call in reference to customers account . Explain any question they have. Offer any promotion for area Accomplishments
Very good customer service skills
Food Service Worker
John Jones Services-Fort Lee, VA
May 2015 to January 2016
Prep for for line
assist cooks with helping set up line
Greet Soldiers
Serve them food of choice
Break down line once food is finished being served Clean up line an set up for next serving
Customer Service Representative
Vangent-Chester, VA
April 2014 to November 2015
Assist customer with bill payments
Offered different packages if customer qualifies . Answer inbound calls
Multi task using skills like answer phone talking an taking notes Risk Representative
Capital One-Chester, VA
March 2012 to May 2015
• Make outbound call to customers in collections for their credit card bills
• Answer any questions
• Offer payment arrangements to bring customer current
• Accept payments
• Multitask using phone system and Windows
Education
Basic Education in High School
Petersburg High School-Petersburg, VA
2005 to 2007
Skills
• Presentation Skills
• Addiction Counseling
• Banking (5 years)
• Experienced in customer service (4 years)
• Financial services (3 years)
• Account Management (5 years)
• Microsoft Office (10+ years)
• Business Development (2 years)
• Cold Calling (4 years)
• Front Desk (5 years)
• Phone etiquette (4 years)
Certifications and Licenses
Certified Recovery Specialist
October 2024 to Present
Certificate of completion
Certificate of Hospitality
August 2012 to Present
Took college course
Additional Information
Any gaps in employment were due to Pregnancy.
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