Customer Service Accounts Payable
Resume:
Keisha Lecato
Monroe, NC *****
********@*****.***
Professional Summary
I have more than 15 years successful experience in customer service and billing support with recognized strengths in account maintenance. Diverse knowledge in call center environments. Excellent communicator with identifying and resolving customer issues through effective problem-solving with attention to detail. Capable of working well and contributing to company needs and clients per the needs of the business.
Willing to relocate to: Matthews, NC - Charlotte, NC Authorized to work in the US for any employer
Work Experience
Delivery Driver
DoorDash-Charlotte, NC
November 2024 to Present
Pick up food, deliver
Back Office Support
Kinetic by Windstream-Charlotte, NC
May 2008 to Present
Process Customer Applications
Order/ Invoice corrections
Disconnects/ Reconnects for non payment
Billing for Repair
Internet speed upgrades
Customer correspondence
Inbound/outbound calling
Billing Audits
Technician Dispatch
Recruiter/ New hire trainer
New Vision Sales-Fort Mill, SC
November 2007 to May 2008
Recruit new hires for clients
Train and implement sales tactics for new hires
Maintaining development of candidates
Evaluate Performance
Support Sales team and Reoair departments
Customer Service Manager
Donald Craig Automotive Group-Charlotte, NC
May 2005 to November 2007
Business Development Representative
Delivery coordination of new vehicles
Great and Guide Customers
Process Applications for Financing
Ensure follow-up for new sales
Education
Arts Degree in Psychology
Sun Valley School - Central Piedmont Community College- Associate - Charlotte, NC August 2009 to May 2012
Skills
• CRM software
• Sales
• Active Directory
• Answering (10+ years)
• Windows
• Accounts payable (4 years)
• Business development
• Salesforce (5 years)
• LAN
• Cash register
• Organizational skills
• Customer service
• Account management
• VPN
• Computer skills
• Promax (2 years)
• Negotiation
• English
• Relationship management
• Help desk
• cash (10+ years)
• Billing (10+ years)
• Analysis skills
• account maintenance. (10+ years)
• Microsoft Windows
• Remote Access Software
• Technical Support
• Citrix
• Dispatching
• Typing
• Accounts payable
• Logistics
• Microsoft Excel
• Communication skills
• Cash handling
Certifications and Licenses
Driver's License
May 2018 to April 2026
Additional Information
Skill Set:
Proficient in Microsoft Office Applications (Word, Excel, Outlook, PowerPoint), Quick Books Pro, Accounts payable software, Citrix Systems, Docushare, and NLAD Qualifications:
Scheduled service orders for turn ons/offs/for phone and internet
Resolved Billing/Account issues related to phone/internet
Account maintenance for phone/internet from customers taking calls
Answer members question regarding premiums, claims, payment status and providers in network
Answering multi line phones to assist customers/company needs
Assisted customer with billing/Payment inquires
Provided tech support for PC, ISP issues and equipment related to company equipment
Assist in compiling monthly and quarterly reports using excel
Attended monthly meeting for quality
Provided supervisory support to General/Area Managers
Oversaw and delegated CSR agents and agent projects as the need arose for specific projects, as we as well as trained new hires.
Balanced cash drawer with accuracy daily
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