Customer Service Operations Assistant

Omeka Edison

*********@*****.*** 214-***-**** Dallas, TX

SUMMARY

Seasoned professional with 23 years of diverse experience in customer service, safety, and operational support. Demonstrated excellence in providing customer care, managing security protocols, and ensuring compliance as Operations Assistant and Courtesy Officer. Seeking to leverage meticulous attention to detail and strong interpersonal skills as a Concierge.

WORK EXPERIENCE

Title Resources Guaranty Company Dallas, TX

Operations Assistant Oct 2020 - Jan 2025

• Ensure prompt and accurate response to customer inquiries via email, enhancing client satisfaction and engagement.

• Facilitate account management by providing operational support, including set-up, termination, and ongoing maintenance for agent networks.

• Maintain compliance with Texas Department of Insurance regulations by updating and uploading necessary documents and producing monthly Excel reports.

Dallas Theological Seminary Dallas, TX

Courtesy Officer Aug 2017 - May 2020

• Monitored surveillance systems and responded to alarms, ensuring the security and integrity of the facility.

• Authored comprehensive incident reports to document violations, incidents, and observations of suspicious activity.

• Performed routine patrols to maintain a safe environment for staff and students, and liaised with local law enforcement agencies as necessary.

Brentwood Nursing and Rehabilitation Dallas, TX

Evening Receptionist Nov 2019 - Mar 2020

• Managed a multi-line telephone system, fielding an average of ten calls per hour, accurately recording messages, and routing communications to corresponding departments.

• Maintained security and organization at a controlled access point by overseeing visitor sign-in and sign-out procedures.

Self-Employed Dallas, TX

Private Duty Caregiver Oct 2000 - Feb 2020

• Delivered personalized in-home care and companionship, tailoring support to meet each client's individual needs.

• Facilitated clients' personal care routines, including bathing, dressing, and feeding, ensuring comfort and dignity.

• Managed clients' household tasks, prepared meals with dietary considerations such as pureeing solids, and performed light housekeeping to maintain a clean living environment.

• Monitored and documented daily health changes, provided informed reports on client status, and supported families with respite and hospice care services.

emr-Gold Metal Recyclers Dallas, TX

Scales Associate Jan 2015 - Dec 2018

• Managed automated systems to accurately weigh incoming and outgoing loads for inventory tracking and control.

• Facilitated effective communication with yard personnel to coordinate the flow of materials and ensure accurate processing of inspection tickets.

• Prepared and issued bill of lading documents for truck drivers, maintaining clear communication with brokers for efficient load scheduling.

Tele-Performance-A Place for Mom Dallas, TX

Customer Service Representative Feb 2014 - Dec 2014

• Addressed inbound and outbound calls to gather and verify contact details in response to online queries about senior living and care options.

• Provided information and assistance to individuals seeking home and residential facility care, ensuring accurate and empathetic communication.

Dallas-ISD Dallas, TX

Safety Monitor/Teacher Assistant/Test Coordinator Oct 2003 - Jan 2014

• Ensured secure access control by verifying identifications for building entry.

• Addressed emergency situations effectively, including the de-escalation of conflicts and mediation to resolve disputes.

• Managed security equipment maintenance and performed regular premises inspections to prevent criminal activities.

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