Human Resources Hr Manager

313-***-**** ************@*****.*** ***** Monte Vista Detroit, MI

48221

***********@*****.*** Athens, GA 30605

***********@*****.*** Street # 3, Shah di khoi, Punjab University, Lahore LB Lila Butler

HR Manager

PROFESSIONAL SUMMARY WORK EXPERIENCE

Strategic and resourceful Human Resources professional interested in HRM. More than 15+ years of diverse experience in process improvements, administrative coordination workflow, and procedure documentation. More than 24+ years of customer service experience. Recognized as a visionary and creative thinker with strong analytical skills, adept at conceptualizing solutions that align with management strategy to meet organization objectives. The ability to identify priorities, troubleshoot problems, and coach others to be successful. Equipped with excellent communication skills, work ethics and possess a strong sense of leadership. Adept at dealing with people in fast- paced environment. Handled/impacted over 2 million customers through report accounting and auditing.

Community Living Services

Support Coordinator Assistant

09/2024 – Present

• Support individuals with disabilities to live independently as possible.

• Document their progress, activities and medical information to remain compliant with all regulatory guidelines.

• Assist individuals with resources within the community to help accomplish their goals.

Downriver Community Services

Career Specialist

05/2024 – 09/2024

• Assisted/Guided clients with employment opportunities, tutorials,

& self-assessment tools for the purpose of job seeking.

• Documented all registrations and services.

• Assessed customer’s skills, education and work experiences to match with appropriate employment opportunities.

Escrow Analyst

ServiceMac Financial Remote

06/2022 – 09/2023

Homepoint Financial Kelly Services Remote

09/2021 – 06/2022

• QC/Audited work from other team for accuracy.

• Provided customer support for internal and external customers.

• Handled and impacted over a million-dollar portfolio.

• Mastered/reviewed escrow process, title process, financial transactions, company policies and procedures, and regulatory requirements. Ran escrow analysis daily.

Senior Escrow Specialist

Flagstar Bank (Headquarters) Troy, MI

11/2018 – 01/2021

• Reviewed/Audited Escrow accounts & ran analysis for compliance. Impacted over 2 million loans.

• Worked with customers, leadership and lenders’ representatives to complete smooth and efficient processes.

• Verified closing documents with care to eliminate errors.

• Verified completion of legal formalities prior to closing dates through research and underwriting clearance process. HR Talent Underwriter Bankruptcy Specialist and Tax Payment Specialist

Quicken Loans (Corporate Office) Detroit, MI

04/2013 – 11/2018

• Completed background and credentialing checks necessary to screen employee candidates.

• Assisted and managed HR policies and procedures within the team.

• Screened/Reviewed candidate’s applications, resumes and entire file for consistencies. Ensured compliance with legal guidelines. EDUCATION

Master of Science in Administration

Central Michigan University Southfield, MI

Major: Human Resources Management 08/2015

B.A. Management and Organizational Development

Spring Arbor University Dearborn, MI 08/2008

PROFESSIONAL SKILLS

• Efficient Verbal & Written Communication

• Proven Leadership of projects and people

• Effective Client Relationship

• Team Player & Motivational Drive

• Performance Management

• Training & Development

• Administrative Support

• P8, & Outlook

• Black Knight

• SalesForce

• MS Office

• Venture

• Veritas

• ICIMS

• MSP

• IDM

MEMBERSHIP

• Zeta Phi Beta Sorority, Inc.

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