Customer Service Representative
Resume:
LaJoy Atkinson
Washington, NC *****
***************@*****.***
Professional Summary
Availability- Anytime, Monday-Friday, Holidays, Overtime, prefer morning and afternoon shifts, Prefer off on Weekends. Will work weekends.
I have reliable transportation
I am willing to work 40+ hours
Full-time
Background Info
Gender: Female
Ethnicity: African American
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Medical Record Retrieval Specialist
Advantmed-Washington, NC
February 2024 to Present
A professional who focuses on obtaining medical records from various healthcare facilities for a variety of purposes, such as insurance claims processing, legal proceedings, or research. They are responsible for tasks like contacting providers, tracking requests, and ensuring compliance with HIPAA regulations. Customer Service Representative Leader, Customer Service Supervisor ResultsCX-Remote
May 2019 to February 2024
Empower team of customer experience consultants through mentoring and setting objectives Manage day-to-day operations and address performance issues Resolve critical customer issues and report operational KPIs The Customer Service Representative interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client & product or services. Essential functions/ Core responsibilities ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Maintain basic knowledge of client products and/or services. Prepare complete and accurate work including appropriately notating accounts as required. Participate in activities designed to improve customer satisfaction and business performance. Offer additional products and/or services. Track, document and retrieve information in call tracking database. Respond to customer inquiries by referring them to published materials, secondary sources or more senior customer services. Customer Service Associate II, Retention Specialist, Customer Service
Representatives (Outbound, Inbound) Intake Specialist Convergys/Telvista-Remote
April 2014 to April 2019
The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential functions/ Core responsibilities ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Maintain basic knowledge of client products and/or services. Prepare complete and accurate work including appropriately notating accounts as required. Participate in activities designed to improve customer satisfaction and business performance. Offer additional products and/or services. Track, document and retrieve information in call tracking database. Respond to customer inquiries by referring them to published materials, secondary sources or more senior customer services. Manager
Little Caesars-Greenville, NC
June 2009 to March 2014
Supervise Crew, Greeted customers promptly, Directed customers to store locations. Received customer payments, Totaled bills and Calculated taxes, Described products and services in detail, Monitored areas for security issues and safety Hazards, Assisted customers in selecting items based on needs. Create attractive displays to promote items, Processed Customer returns. Reported security and service incidents to management, Completed purchases using Point of Sale Systems, Collected and stored coupons, trained new cashiers on procedures, customer service and sales Techniques, Assisted on sales floor as needed to maintain service standards. Correctly calculated inventory and ordered appropriate supplies, Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Maintained a Safe working and guest environment to reduce the risk of injury and accidents, Prepared a variety of foods according to Customers' orders or supervisors' instructions, following approved procedures, followed food safety procedures according To company policies and health and sanitation Regulations, stored food in designated containers and storage areas to Prevent spoilage or cross- contamination. Prepared all food orders within a 2-3 minute time frame, supervised kitchen staff Of 20 people or more ensured proper event set-up, food preparation, kitchen clean-up and proper shut down. Received and Delivered quality products to restaurant from supply warehouse in a timely manner, consistently offered professional, Friendly and engaging service, Verified amount of cash in the cash drawer against the days Receipts, Leadership Maintained a safe working and guest environment to reduce the risk of injury and Accidents, Recognized and formally acknowledged outstanding staff performance to boost company morale and Productivity strategically developed effective marketing plans to increase sales and profits while managing Costs, Interacted positively with customers while promoting food and services. Promoted a positive atmosphere and went Above and beyond to guarantee each customer received exceptional food and service. Customer services, cashier, cook, paperwork, computer skills, handling a crew or group and
Great Manager.
Education
Associate's degree in Criminal Justice
ECPI University
March 2023 to Present
High school diploma
Community Christian College-Townsend, GA
August 2006 to April 2010
Skills
• Typing
• Manager, Front desk experience, Customer Services, Courteous, Guest satisfaction
• Cleaning Experience
• Pre-sales
• specialist, Diligent, Team building, Computer knowledge, Food service, background
• Project management
• Service-oriented, Inventory, control, record keeper, Dynamic, friendly hostess,
• English
• Natural leader, Service-oriented, Hospitality background, Assumes 100%
• Management
• trainer, Excellent time management skills, Negotiation, Effective workflow,
• management, Microsoft Outlook, Word, Excel, Exceptional telephone, Quick learner,
• Commercial cleaning
• Housekeeper
• Office experience
• HIPAA
• Medical terminology
• Bookkeeping
• Communication skills
• 10+ years
• background, Assumes 100% responsibility for quality of products, Multitask, (10+ Years) Leadership, Food Standards enforcement, Food regulation compliance,
• Housekeeping management
• Results-oriented, Business operations,expertise Marketing, advertising, Conflict
• Analysis skills
• Customer Relationship Management, Software (CRM), Customer-focused, Skilled
• resolution, Proven cost-control expert, Passion for customer satisfaction,
• Legal intake specialist
• Windows
• Business development
• Customer Relationship Management
• Customer Relationship, Management, Software (CRM), Customer-focused, Negotiation
• Employee Orientation
• Software troubleshooting
• Standards enforcement, Skillful menu development, Food regulation compliance,
• Data entry
• Sales
• Supervising Experience
• Languages
• capability, Representative,
• Customer service
• Food Handling
• Team management
• Organizational skills
• Sales management
• Staff scheduling, Natural leader, Strong work ethic, Trained in performance,
• Kitchen Management Experience
• Microsoft Office
• Supervising experience
• Dynamic, friendly hostess, Staff scheduling, Natural leader, Strong work ethic,
• B2B
• Call center management
• Serving
• capability, Representative
• Outside sales
• Cleanliness, Accurate money handling, Credit card processing, Flexible schedule
• Accounting
• 3 years
• Food service background, Service-oriented, Inventory control, record keeping,
• Quality Assurance
• Microsoft PowerPoint
• 7 years
• Kitchen Experience
• Food Safety
• responsibility for quality of products, Multitask, (10+ Years) Leadership, Food
• Food Preparation
• Trained in performance, Results-oriented, Marketing, advertising, Conflict
• Merchandising
• Leadership
• Phone etiquette
• Cooking
• telephone, etiquette, Quick learner, Natural leader, Service-oriented, Hospitality
• Medical records
• POS
• expert, Effective workflow management, Microsoft Outlook, Word, Excel, Exceptional Certifications and Licenses
Food Handler Certification
ServSafe
Contact this candidate