Customer Service Talent Acquisition
Resume:
Bachelor Of Arts Degree:
Human Resource Management
KAPLAN UNIVERSITY
Davenport, IA
Associate Of Arts Degree:
Business Administration
MONROE COLLEGE
Bronx, NY
**********@*****.***
Oviedo, FL 32765
Core Skills And
Competencies
Data Collection and
Management
•
• Planning and organization
• Analytical thinker
Troubleshooting and Problem
Resolution
•
• Fast learner, adaptable
• Supportive attitude
Customer service and active
listening
•
• Resource management
• Task/Time Management
• Microsoft Office proficiency
Staff Augmentation and Capacity
Management
•
Proven experience in all
recruiting methods, including
passive sourcing
•
Strong interviewing and sourcing
skills
•
Education
Dynamic professional with extensive experience in recruitment and customer service, notably at Better Health Group Services. Proven ability to enhance staffing processes and reduce time to hire by 10%. Skilled in data management and problem resolution, leveraging strong analytical thinking and a supportive attitude to drive organizational success.
Progressive - Bilingual (English/Spanish) Claims Representative Oviedo, FL
07/2024 - Current
Better Health Group Services - Bilingual (English/Spanish) Healthcare Recruiter
Orlando, FL
06/2022 - 07/2024
Loyal Source Government Services - Enrollment Specialist Romayra E. Warner
Qualification Summary
Experience
• Answer questions from customers.
• Help customers file their claims.
• Provide customer service.
• Solve problems for customers.
• Make sure that all claims are paid within the time limit.
• Maintain records of all activities related to customers' claims.
• Ensure proper tracking of the progress of claims.
• Process all claims correctly, following established Progressive procedures. Responsible for full-cycle recruitment activities, including job analyses, sourcing, recruitment, interviewing, hiring, and onboarding communication to ensure the hiring of quality healthcare staff.
•
• While maintaining and exceeding the company's SLAs, Utilize various job boards (Indeed, LinkedIn, CareerBuilder, etc.). And Applicant Tracking Systems are used to identify potential candidates, maintain and review passive qualified candidate pipelines, mainstream the hiring process, and reduce the time to hire by 10%.
•
Develop and implement proactive and creative recruitment and retention strategies by providing counseling on career progression and work-related issues to managers, as well as to current and prospective team members, to ensure the maintenance of staffing levels needed to provide high-quality patient care.
•
Assisted senior management in key decision-making by developing and submitting status reports pertaining to all aspects of recruiting, including pre/post-offer updates, compensation analysis, and improvements if needed.
•
• Ensuring the company maintains its competitive edge in the market. Orlando, FL
03/2021 - 06/2022
Full Sail University/ Los Angeles Film School - Financial Aid Officer Winter Springs, FL
01/2016 - 03/2021
Kaplan University - Financial Aid Representative
Orlando, FL
09/2009 - 12/2015
Evaluated the company's staffing needs and developed a staffing strategy to achieve them, while ensuring that all staffing principals comply with organization policies and regulatory standards
•
Certified the proper onboarding and training for new hires by ensuring all training is in compliance with internal and external policies and regulations
•
Supported the preparation and submission of monthly/quarterly staffing and labor reports by maintaining and implementing knowledge of legal and regulatory updates as they related to talent acquisition processes and procedures to sustain compliance
•
Curated talent pipelines by building and nurturing community and academic institution relationships, participating in job fairs, developing promotional materials and leveraging social media tools
•
Met with students and parents to assist with completion of the required financial aid application
•
Helped students and parents with all aspects of FAFSA process, including walking them through the form and answering all questions pertaining to the Student Aid Report (SAR)
•
Counseled students and parents regarding various Title IV Financial Funding including applying for federal grants, loans, and work study programs
•
Collected documents for financial aid verification such as federal tax returns, verification worksheets and W-2's
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Conducted in person/phone interviews with potential students to educate them around the end-to-end financial aid process
•
Checked the National Student Loan Data System to determine if there is a prior loan history and its status
•
Used the Common Origination Disbursement software to approve/deny applicants for Parent Plus Loans
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Informed students of loan balance repayment plan and assisted them with making payments
•
Contact this candidate