Sap Business Analyst
Resume:
Makanakaishe Mushambi
Harare, Zimbabwe
**********@*****.***
Dynamic and results-driven professional with a proven track record of delivering innovative solutions across finance, HR, and operations. Expertise in configuring SAP FI/CO modules, driving system integrations, and optimizing business processes for enhanced performance. Skilled in translating complex requirements into actionable insights, designing interactive dashboards, and automating reporting to empower data-driven decision-making. A collaborative problem-solver with a knack for bridging technical and business needs, ensuring seamless operations and strategic growth. Passionate about leveraging technology to drive efficiency, compliance, and business success.
PROFESSIONAL EXPERIENCE
iOCO
SAP Financials Consultant October 2023 – March 2025
Delivered comprehensive SAP FI/CO solutions, configuring core modules (GL, AR, AP, AA, Bank Accounting, CCA & PCA) and group reporting functionalities across multiple engagements.
Collaborated with business stakeholders, including HR teams leveraging SAP SuccessFactors, to translate requirements into integrated SAP solutions aligned with global templates.
Managed full SAP implementation lifecycle: business process analysis, master data migration, configuration, testing, cutover, and post go-live support.
Developed training for SAP Fiori and business processes. Configured financial processes like payments, bank reconciliation, and reporting.
Provided production support and contributed to best practice development, ensuring seamless SAP operations and data integrity.
Focused on system integration, particularly achieving data synergy between SAP FI and SAP SuccessFactors for enhanced business insights.
AECI
Business Analyst June 2022 – August 2023
Conducted in-depth analysis of business processes across finance, operations, and HR, identifying inefficiencies and implementing solutions to enhance performance.
Designed and maintained interactive dashboards to track KPIs for various departments and teams, enabling data-driven decision-making and improving cross-departmental collaboration.
Partnered with finance executives to analyze cost structures, optimize budgeting processes, and develop financial forecasting models.
Collaborated with HR leadership to consolidate payroll reports, analyze compensation trends, and provide insights for remuneration proposals.
Supported the implementation of company-wide policies and tools, ensuring alignment with best practices and regulatory compliance.
Automated monthly financial and operational reporting using advanced Excel, reducing manual effort and improving efficiency.
Conducted market research and competitive analysis to inform strategic decision-making and identify new business opportunities.
Facilitated cross-functional workshops to gather requirements, define project scopes, and deliver actionable insights for process improvement initiatives.
Developed standard operating procedures (SOPs) and training materials for new systems, ensuring smooth adoption across teams.
POTRAZ
Customer Licensing Support August 2021 – March 2022
Provided expert assistance to telecommunications and postal service providers on licensing requirements and processes.
Handled customer inquiries and resolved licensing related issues, ensuring timely and efficient service delivery.
Managed and maintained accurate records of all customer interactions, licensing applications, and related documentation.
Communicated complex regulatory requirements to customers in clear, understandable terms, enhancing compliance and customer satisfaction.
Worked closely with internal departments to address and resolve any disputes or challenges in the licensing process.
Utilized Microsoft Office Suite and customer management software to track and follow up on customer queries.
Monitored changes in telecommunications and postal regulations, ensuring customers were informed and compliant with the latest standards.
Developed and delivered reports on customer support activities, providing insights for continuous process improvement.
Confer with customers by telephone to provide information about products or services, entering customers orders, cancelling accounts, and obtain details of complaints.
Perform technical support Keep records of customer interactions or transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers problems.
Determine charges for services requested, collect deposits or payments, and arrange for billing.
EDUCATION
NELSON MANDELA UNIVERSITY Port Elizabeth, RSA
Bachelor’s of Commerce in Accounting, 2020
TECHNICAL PROFICIENCY
Excellent communication skills with a focus on customer service
Proficient in SAP S/4HANA, Eventbrite, and Microsoft Office Suite (Word, Excel, Visio)
Project management experience with tools like Trello and Asana
Skilled in creating process flows using Microsoft Visio
Programming: Basic SQL, Excel proficiency
HR Systems: Familiarity with Success Factors and payroll software
Contact this candidate