Maintenance Manager Project

SHAWN WEST

Egg Harbor Township, NJ *****

609-***-**** **********@*****.*** Error! Hyperlink reference not valid. www.linkedin.com/in/shawn-west6317

OPERATIONS & MAINTENANCE MANAGER

Problem Solver Leader Project Manager

EXECUTIVE SUMMARY

Accomplished, dedicated Operations and Maintenance Manager with proven record of managing and servicing facilities and equipment to meet and exceed standards for quality, safety, and compliance. Demonstrated track record balancing, prioritizing, and executing multiple projects to meet fast-paced operational needs. Strong communicator skilled at engaging with partners, vendors, contractors, leaders, staff, and others to collaborate on solutions. Enthusiastic, flexible leader with success in project development, team management, and optimizing technical processes to reduce costs and boost productivity. Broad experience in building and facility operations including general maintenance, inspections, compliance, equipment repair, sales, estimating, materials, housing/hotel management, and more. Focused on loyalty, integrity, and service with the ability to build and manage diverse teams to deliver complex projects on time and within budget.

CORE COMPETENCIES

Property Management

Operations Management

Maintenance

Vendor Relations

Project Management

Contract Negotiations

Compliance

OSHA

Fair Housing Regulations

Health Inspections

Asset Management

Risk Mitigation

Process Improvement

Forecasting

Inventory Control

Customer Service

Customer Retention

Auto Estimating

Housekeeping Management

Logistics

Design

AutoCAD

Hiring

Training

Team Building/Motivation

CAMT

Leadership

Blueprints

Collaboration

Problem Solving

PROFESSIONAL EXPERIENCE

Owner-West’s Property Maintenance and Remodeling

June 2022 to present

Egg Harbor Township, NJ

Customer service, Customer relations, Customer Retention

Sales, Budgeting, Inventory, Vender relations, Ordering

Making Repairs & Renovation, Management of Website,

AHS service tech, Liberty Mutual service tech

Diagnosis issues, make the repairs for customers & for companies.

Design, AutoCAD, Kitchen, bathroom, addition,

Tile,carpentry skills, plumbing repairs, HWH, Drain service

And more.

MAINTENANCE & HANDYMAN April-2022 to Present

C Alexander– Ventnor, NJ

Maintenance and building operations for a in Homes

Maintenance repairs execute a wide variety of housing maintenance and repair projects including plumbing, drywall, windows, roofing, kitchen and bath remodels, and more

Engage with vendors and other providers to negotiate and contract for building services using CMS software to help completing jobs, customer request.

Provide customer support including sales for window installation, roofing, and remodeling services, auto estimating, AutoCAD, designing kitchens and bathrooms, and more

Ensure compliance with all fair housing, safety, health, and other regulations

Support staff management on projects such as deck building, remolding bathrooms, kitchens, and landscaping

DIRECTOR OF MAINTENANCE 2020-2021

The Reeds at Shelter Haven – Stone Harbor, NJ

Tasked with directing a team of 25 direct reports plus vendors to manage all maintenance needs for a hotel and laundry facility.

Organized, planned, and coordinated teams, supplies, timelines, and support to execute projects on time and within budget

Maintained strong safety performance including ongoing compliance with all OSHA, SDS, health department, and state and local laws and regulations

Performed equipment repair in kitchens, offices, hotel facilities, and hotel rooms

Hired, trained, and evaluated staff and hired contractors for capital projects

Budgeted projects and reviewed financial performance

Provided customer service in support of sales, retail, and client relations

DIRECTOR OF HOUSEKEEPING & LAUNDRY 2017-2019

BC & SC Services – Atlantic City, NJ

Charged with managing a union staff of 12 on the housekeeping and laundry teams in a nursing facility.

Managed, serviced, and maintained all on-site equipment

Trained staff in state, local, SDS, and OSHA rules and requirements for the facility

Tracked inventory and procured materials to ensure stock of project supplies

Performed client engagement including auto estimating, AutoCAD, lead generation, and closings

Ensured compliance in all state, local, and health inspections

Hired and evaluated staff and implemented discipline in accordance with union and company rules

Developed health & safety training programs for various positions including right-to-know and floor

GENERAL/OPERATION MANAGER 2016-2017

Squeegee Clean & Just Fix It – Lakewood, NJ

Chosen to manage an operations team of 12 for a company providing homeowner and business services.

Coordinated operations activities including handyman services, pressure washing, housekeeping, and others

Reinforced business development by generating new leads, supporting marketing activities, using Salesforce, and managing customer relationships

Ensured compliance with local and state health and safety regulations

Negotiated and finalized contracts with vendors, construction companies, and other services

Performed payroll and administrative time management duties

Performed client engagement including auto estimating, AutoCAD, lead generation, and closings

Ensured compliance in all state, local, and health inspections

Hired and evaluated staff and implemented discipline in accordance with union and company rules

Accomplishment

oAdvised the company to create " Just Fix it" program that boosted sales and revenue as well as created more stable positions at company

OPERATIONS MANAGER 2014-2016

Global Industrial Services – Norristown, PA

Tasked with leading operations for a startup providing maintenance, housekeeping, lawncare, snow removal, floor care, and other services.

Managed more than 130 buildings, 45 direct reports, and a total of 125 union and non-union employees and vendors

Coordinated equipment service and repair along with scheduled maintenance for fleet vehicles

Operated, hired, trained, and maintained staff for all five counties surrounding Philadelphia

Controlled inventory and ordered supplies for entire service area

Maintained compliance with all health and safety regulations and inspections

Bid contracts, sold services, estimated, generated leads, and engaged in other business development support

Accomplishment

oLed district to achieve 125% of quota in estimating/sales/new accounts

EDUCATION

ASSOCIATE OF SCIENCE IN AUTO & DIESEL TECHNOLOGY – Lincoln Technical Institute, Philadelphia, PA

ASSOCIATE OF SCIENCE IN BUSINESS MANAGEMENT – Prince George’s Community College, Largo, MD

CERTIFICATIONS/TRAININGS

NJEA/OSHA/PEOSHA Air Quality Certification

Certified Apartment Maintenance Technician

NJHIA Home Inspection Certification

Certification in Team Management – Atlantic Cape Community College

TECHNOLOGY

Microsoft Office Suite (including Word, Excel, PowerPoint, Outlook); CMMS Programs; QuickBooks; AutoCAD; Auto-Estimating

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