Customer Service Relations

JOSEPH SERRANO

**** ****** **** *******, ** *****

Cell: 407-***-****, E-mail: *******************@*****.***

PROFESSIONAL OBJECTIVES

Skilled with 5 years of experience in the Customer Relations industry. I am highly adept at handling various responsibilities by prioritizing my tasks, establishing clear deadlines, and finding creative solutions to eliminate obstacles. My experience has equipped me with the necessary tools to succeed in this position:

Critical Thinker

Team Orientated

Interpersonal and Communication skills

Networker and Consensus builder

EXPERIENCE

AutoNation Sanford, FL Appointment Scheduler Coordinator Sept 2023 – March 2025

Schedule service appointments for customers efficiently and accurately.

Confirm and reschedule appointments as necessary, ensuring customer satisfaction.

Communicate with customers via phone, email, and online scheduling platforms.

Provide detailed information regarding available services, promotions, and pricing.

Work collaboratively with service advisors and technicians to optimize appointment scheduling.

Maintain and update customer records in the scheduling system.

Address customer concerns and escalate complex issues as needed.

Ensure a high level of customer satisfaction by delivering professional and friendly service.

Follow company policies and guidelines to ensure compliance with best practice

CVS Health Orlando, FL

Service Agent Jan 2021 – Aug 2023

Interacted with customers to provide information in response to inquiries about products and services.

Assisted members with their Healthcare benefits.

Provided complete and accurate information about company policy and procedures.

Providing members with excellent customer service, focused on one call resolution.

Researched member billing and claims issues.

Ability to navigate through automated information systems to analyze the caller’s situation.

Served as liaison between the customer and various departments.

Assist with Adhoc projects assigned by the leadership team.

Transferred customer calls to appropriate departments.

Pizza Hut Kissimmee, FL

Customer Service Representative; Cashier Aug 2019 - Dec 2020

Provided professional customer service to all patrons to ensure satisfaction.

Answered constant flow of customer telephone calls promptly and efficiently.

Complete cleanliness tasks to ensure all food and beverage service areas are free of residue, debris, and spills.

Operated cash register to place customer orders and process payments.

Adhere to the established safety, security, quality, and store operations policies, procedures, and practices as outlined in Pizza Hut’s policy manual, training materials, and other publications.

EDUCATION

Aug. ‘23 – Present Daytona State College

Computer Software Engineering

Aug. ‘18 – May ‘21 Osceola High School; Kissimmee, FL

High School Diploma – obtained in May 2021

APPLICATION SKILLS

Internet Explorer and other search engines.

MS Office (Outlook, Excel, Word, PowerPoint)

Cisco

CMS

5 – 9

BizTalk {NYSOH System}

CDK

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