Customer Service Representative

Zara Miller

+** ******** *********@*****.*** North Versailles, PA 15137

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. SKILLS

Materials Transport Refund Processing Conflict Resolution POS Systems and Ordering Platforms Customer Relations Order Processing Order Fulfillment Medical Terminology Knowledge Problem-Solving Ability Call Center Operations Reading Comprehension Active Listening Customer Service Critical Thinking

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE, Pittsburgh, Pa

Beacon Hill Associates, June 2024-Present

• Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

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• Developed strong customer relationships and loyalty through effective communication.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Processed orders, returns, and exchanges in an accurate and efficient manner.

• Met daily customer service quotas with a focus on quality.

• Logged details of customer service calls in computer system following correct protocols.

• Monitored daily performance metrics such as call volume, wait times, resolution times.

• Performed data entry tasks accurately and in a timely manner. CUSTOMER SERVICE REPRESENTATIVE, Pittsburgh, PA

CVS Caremark, May 2023-June 2024

• Handled customer inquiries and suggestions courteously and professionally.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Answered constant flow of customer calls with minimal wait times.

• Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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• Offered advice and assistance to customers, paying attention to special needs or wants.

• Utilized customer service software to manage interactions and track customer satisfaction. US, Pittsburgh, PA

Alarm Security Systems America, January 2022-March 2023

• Educated customers on proper ways to use security systems after completing tests and repairs.

• Educated customers on effective use of security systems.

• Explained how to properly use security systems so that customers were knowledgeable.

• Worked well in a team setting, providing support and guidance. SECURITY MONITOR, Pittsburgh, PA

Duquesne Light, August 2018-April 2022

• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.

• Participated in staff meetings, special events, and professional development activities.

• Reported irregularities such as fire and safety hazards to maintenance.

• Monitored employee activities, confirming compliance with security regulations. EDUCATION

HIGH SCHOOL DIPLOMA, PA

Pittsburg Perry High School, August 2016

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