Customer Service Client
Resume:
Tabatha A. Perry
McKinney, TX 75071
********@*****.***
Summary
I have 30 years of hardworking and reliable Customer/Client Service experience. I have a strong and proven ability in active listening to customers. Offering my professionalism and critical thinking to have the best outcomes for the customer as well as the company. I am highly organized, proactive, and punctual. For the last 14+ years I've worked remotely from home. I have a very strong work ethic, adaptability, and integrity. I have exceptional interpersonal skills. I am able to work effectively unsupervised and quickly mastering new skills.
SKILLS
Lead Escalations Desk
Call Center Operations Experience
Experience with Predictive Dialers
Document Proficiency
Maintaining Database
Cash Management
Stress Tolerance
Legal Compliance
Strong Problem-Solving Aptitude
Skip Tracing
EXPERIENCE
SLINGSHOT CONNECTIONS 01/2023 - 12/2023
REMOTE CUSTOMER SERVICE RECOVERY AGENT
In/Outbound calls
Accepted and processed customer payments
Recorded information about the status of collections efforts Negotiated payment arrangements with customer and our clients ALORICA -QVC CAMPAIGN - 01/2020 - 11/2022
Remote Customer Service Agent
In/Outbound calls
Engaged with customers in conversations to effectively determine their needs and requirements
Displayed strong telephone etiquette handling difficult calls DIALOG DIRECT/NOVO 1 - 01/2017 - 01/2020
Remote Customer Care Agent
In/Outbound calls
Identified customer needs and provided appropriate solutions Adhered to established policies when handling customer inquiries EDUCATION & TRAINING
Kaplan College - Addison, TX Certificate
Computer Technology, 09/2010
REFERENCES AVAILABLE UPON REQUEST
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