Cloud Infrastructure Solutions

Joe Guancial https://www.linkedin.com/in/joeguancial

972-***-**** ********@*****.*** Dallas TX

TECHNICAL PROFILE

Cloud Migration Engineer/Infrastructure Engineer, Azure/AWS - NTT Data 2016-2025 – Principal Consultant

As a Global Administrator, Provisioned and configured Azure Virtual Machines across multiple server types, leveraging JSON ARM templates and Azure CLI for automated deployments. Implemented secure networking with VNets and NSGs, while ensuring compliance through Azure/Entra Policy and cost optimization strategies.

As a Global Administrator, Redesigned and optimized the Microsoft Exchange Server environment across two sites, consolidating infrastructure from 14 on-premises servers to 4 virtualized servers using VMware for enhanced scalability and cost efficiency. Migrated 1,000+ mailboxes to Microsoft 365 (formerly Office 365) in batch processes using PowerShell scripts, ensuring seamless transitions and minimizing downtime. Utilized Azure AD integration and hybrid deployment to maintain continuity. Leveraged Proofpoint Enterprise Cloud Services to strengthen email security, incorporating advanced threat protection, data loss prevention (DLP), and compliance for multi-site operations.

Protocols: MAPI, IMAP, SMTP, EWS, Oauth 2.0, SMAL, WS-Federation, MS Graph, SOAP, HTTPS, NFS, iSCSI, HTTP/TLS, DKIM, DMARC, SPF

Redesigned and expanded the Skype for Business environment across two sites, transitioning infrastructure from 2 servers to 6 dedicated hp physical servers, with 3 Skype servers deployed in each site to ensure high availability and load balancing. Conducted manual installation and configuration of operating systems on hardware to prepare servers for production. Migrated users to the upgraded Skype environment using PowerShell scripts to streamline the process and minimize downtime. Following deployment, executed a seamless migration of users to Microsoft Teams within Office 365 (now Microsoft 365) using batch processes automated via PowerShell. Leveraged Wireshark to analyze network traffic and troubleshoot issues, ensuring Group Policy Objects (GPO) were properly applied and enabling successful packet tagging and firewall configuration across sites.

Protocols: SIP, RTP, SRTP, TLS, HTTPS, STUN/TURN/ICE, DSCP

Developed and maintained multiple custom PowerShell 5/7 modules to automate thousands of email-related administrative tasks for Microsoft 365 integration, significantly reducing manual effort and enhancing operational efficiency. Implemented certificate-based authentication for secure module deployment and management, ensuring robust security measures for automated processes such as mailbox provisioning, access control configuration, bulk user migration, and email policy enforcement.

Designed and developed dynamic Power BI and Splunk dashboards to analyze and visualize critical data for Teams, Skype, and Office 365 utilization, providing actionable insights into user adoption trends and system performance. Created helpdesk support dashboards to monitor ticket metrics, including resolution times, ticket categories, and SLA compliance, enabling data-driven improvements in support operations. Leveraged advanced DAX calculations and interactive visualizations to ensure comprehensive reporting and user-friendly interfaces.

Developed comprehensive RunBook documentation for Microsoft Exchange, Teams, and Skype for Business environments, incorporating detailed network configurations, protocols, and troubleshooting steps. Documentation covered operational procedures, network performance optimization, device configurations, and best practices, enabling IT teams to efficiently manage systems, resolve incidents, and ensure seamless connectivity.

Maintained public and private certificates to ensure secure communication and compliance with organizational policies. Designed and implemented automated workflows in ServiceNow to track certificate expiration dates and streamline the renewal and replacement process, reducing downtime and enhancing operational efficiency. Leveraged integration capabilities to notify stakeholders and facilitate timely certificate updates.

Developed custom scripts and automation code for SCCM (System Center Configuration Manager) and Intune to streamline the addition and removal of applications across server infrastructure. Automated deployment workflows, reducing manual intervention and improving efficiency in application lifecycle management. Ensured scripts adhered to organizational standards and best practices, optimizing scalability and minimizing errors in server operations.

Leveraged in-depth knowledge of Active Directory to diagnose and resolve complex DNS and DHCP issues impacting user authentication and resource access. Analyzed network configurations and system logs to identify misconfigurations and conflicts, implementing targeted solutions to restore seamless authentication and resource availability. Collaborated with IT teams to optimize domain services and ensure robust infrastructure performance.

Utilized SQL to run advanced queries on Skype for Business databases, analyzing network, device, and service data to identify and resolve performance and connectivity issues. Leveraged insights from query results to troubleshoot and optimize system functionality, ensuring high reliability and efficiency across the communication platform.

Interacted with several different teams to solve various technical problems

Utilize WireShark to report various issues with Skype/Teams and other network issues

Manager of Infrastructure Azure/Migration/Messaging - Encapture 2012-2016 – Systems Administrator

Migrated entire server infrastructure including Active Directory to the cloud. Completely removed every hard server from the on-prem environment to the Azure cloud.

Utilized Microsoft Azure AD to administer users

Procured all computer equipment

Maintained SharePoint infrastructure and document management

Performed/Managed/Maintained backup restore procedures

Utilized Cisco ASA to maintain firewalls

Utilized PowerShell to perform and automate various tasks

Rebuilt phone system

Maintained physical security

Provided helpdesk support to end users

Utilize WireShark to perform various analysis of packets and network traffic

Created and maintained and extensive list of Hyper-v virtual servers for developers

Maintained SAN and server clustering for GreatPlains and Microsoft Dynamics CR

Essential part of the team that earned IBM’s Enterprise Content Management Business Partner Achievement Award in 2013

Education:

Plymouth State University, Bachelor of Science, Applied Economics

Microsoft Certified: Azure Administrator Associate, Issuing Organization: Microsoft,

Number/ID: A0FLB5-57A1DD, Issue Date: Mar 2024, Expiration Date: Mar 2025

Microsoft Certified: Azure Fundamentals, Issuing Organization: Microsoft,

Number/ID: 82MC1E-DA59C3, Issue Date: Mar 2023

AWS Certified Solutions Architect – Associate, Issuing Organization: Amazon,

Number/ID: AWS05058541, Issue Date: Aug 2024

Microsoft 365 Certified: Teams Administrator Associate, Issuing Organization: Microsoft,

Number/ID: I400-0494, Issue Date: Aug 2023

Microsoft 365 Certified: Messaging Administrator Associate, Issuing Organization: Microsoft, Number/ID: I486-7876, Issue Date: Nov 2023

ITIL Foundation Certificate IT Service Management, Issuing Organization: People Cert,

Number/ID: GR750486636JG, Issue Date: Oct 2018

CompTIA Network+, Issuing Organization: CompTIA/Microsoft,

Number/ID: 123notsure, Issue Date: Aug 2012

Installing, Configuring, and Administering Microsoft Windows XP Professional

Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure

Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

Managing and Maintaining a Microsoft Windows Server 2003 Environment

Implementing and Supporting NT™ Server 4.0 in the Enterprise

Implementing and Supporting NT™ Server 4.0

Implementing and Supporting NT™ 4.0 Workstation

Additional Information

- Expired Licensure, Series 7, 65, 63, 55 Group 1

- 200 hour management training at NTT Data Services

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