Floor Technician Quality Control

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NATHAN WASHINGTON

Floor Technician

PROFESSIONAL SUMMARY

Floor Technician with extensive expertise in healthcare housekeeping and cleaning services, bringing over 16 years of experience in floor maintenance and inventory management. Demonstrates strong leadership and team collaboration skills, ensuring safety compliance and quality control in all operations. Committed to enhancing operational efficiency and fostering a supportive work environment.

EMPLOYMENT HISTORY

FLOOR TECH/ HOUSEKEEPER Oct 2022 - Sep 2024

Crothall Healthcare/Texas Children’s Hospital Austin, TX HOUSEKEEPER/FLOOR TECH/ TEAM LEAD May 2020 - Oct 2023 Above N Beyond Cleaning Services Dallas, TX

Maintain and polish floors, enhancing cleanliness and safety Efficiently manage supply inventory, ensuring availability Conduct regular audits, improving stock accuracy

Dispose of waste promptly, maintaining a hygienic environment Implemented systematic cleaning protocols, achieving substantial improvements in hygiene standards and enhancing patient satisfaction.

Conducted thorough inventory audits, ensuring accurate stock levels and reducing supply shortages, which streamlined daily operations.

Collaborated with team members to foster a positive work environment, contributing to improved morale and efficient task completion.

Executed meticulous floor care and maintenance, leading to noticeable results in cleanliness and safety across hospital premises.

Optimized supply stocking processes, reducing downtime and ensuring all areas were consistently equipped, which enhanced overall service delivery.

Executed comprehensive floor maintenance, leading to marked improvements in hospital safety and cleanliness standards. Maintain cleanliness and safety by buffing and waxing floors, achieving spotless results. Efficiently stock and manage supplies, ensuring readiness and availability. Conduct thorough inventory audits, identifying discrepancies and optimizing stock levels. Dispose of waste responsibly, maintaining a clean and organized environment. Dust, sweep, and mop floors, enhancing overall cleanliness and appearance. Led a team to streamline cleaning processes, achieving substantial improvements in efficiency and client satisfaction ratings. Conducted thorough inventory audits, ensuring optimal stock levels and reducing supply shortages, thus enhancing operational flow.

Fostered a collaborative environment among team members, leading to improved communication and a 20% increase in task completion speed.

Implemented a new floor maintenance system, resulting in noticeable gains in surface longevity and overall cleanliness. Maintained a positive attitude and supported team members in high-pressure situations, fostering a culture of teamwork and resilience.

Streamlined cleaning protocols, enhancing efficiency and elevating client satisfaction through consistent, high-quality service. SALES/ SPECTRUM CUSTOMER STREAMING/ SUPERVISOR Mar 2018 - May 2020 Empereon Constar Waco, TX

ORDER PICKER Sep 2018 - Dec 2019

Tractor & Supply Waco, TX

ASSISTANT MACHINE OPERATOR Jun 2010 - Dec 2012

PCA Waco, TX

Resolved complex customer issues, enhancing satisfaction and retention. Developed effective call center scripts, improving communication efficiency. Conducted customer service surveys, analyzing feedback for service improvement. Managed inbound call center operations, ensuring smooth workflow and order accuracy. Oversaw a team of customer service representatives, enhancing issue resolution speed and achieving noticeable improvements in customer satisfaction ratings.

Facilitated training sessions for new hires, fostering a supportive environment that increased team cohesion and improved overall performance metrics.

Analyzed customer feedback from surveys to identify service gaps, leading to actionable insights that informed process enhancements and boosted retention.

Maintained accurate documentation of orders and payments, ensuring compliance with company policies and contributing to streamlined operations.

Developed and implemented call center scripts that improved communication efficiency, resulting in reduced call handling times and increased customer engagement.

Facilitated training sessions for new hires, fostering a collaborative atmosphere and enhancing team performance through shared knowledge.

Operated electric pallet jack to efficiently pick orders Ensured timely delivery of pallets

Applied shrink wrap to secure pallets for shipment Enhanced order accuracy and safety

Contributed to streamlined shipping processes

Streamlined order picking process using electric standup pallet jack, enhancing efficiency and ensuring timely deliveries. Executed precise shrink wrapping of pallets, maintaining product integrity and minimizing damage during transit. Coordinated with shipping teams to ensure accurate delivery schedules, fostering teamwork and improving overall operational flow.

Monitored inventory levels to optimize order fulfillment, leading to noticeable improvements in stock management and customer satisfaction.

Demonstrated a strong work ethic and reliability, contributing to a positive team environment and enhancing workplace morale.

Utilized electric pallet jack to enhance order picking speed, achieving timely deliveries and strengthening customer satisfaction.

Operated machines to initiate production, ensuring quality standards were met consistently. Conducted thorough product inspections, maintaining high quality and reducing defects. Utilized technical skills to troubleshoot equipment issues, minimizing downtime. Collaborated with team to optimize production processes, enhancing efficiency. Monitored equipment performance, contributing to improved operational reliability. Operated machinery to initiate production processes, ensuring timely output and contributing to overall operational efficiency.

Inspected products for quality compliance, identifying defects early to minimize waste and enhance product integrity. Maintained precise machine settings and logs, facilitating smooth operations and supporting adherence to safety protocols. Collaborated with team members to troubleshoot equipment issues, fostering a positive work environment while ensuring production continuity.

Adapted to dynamic production demands, demonstrating flexibility and commitment to achieving team goals and satisfying client needs.

Operated machinery to enhance production, ensuring timely output and significantly contributing to overall operational efficiency.

SHIFT LEADER Jul 2008 - May 2010

Dairy Queen Store Robinson, TX

EDUCATION

TEACHING CERTIFICATE 1996 - 1998

McLennan Community College Waco

HIGH SCHOOL DIPLOMA Aug 1992 - May 1996

University High School

SKILLS

Floor Maintenance (Expert), Inventory Management (Experienced), Customer Service (Expert), Team Leadership (Expert), Order Picking (Experienced), Equipment Operation (Experienced), Quality Control (Experienced), Safety Compliance (Experienced), Warehouse Operations (Experienced), Training (Experienced), Waxing (Expert), Buffing (Expert),

ADDITIONAL INFORMATION

VOLUNTEER EXPERIENCE

Troubled Teens

Motivational speaker for young adults, sharing personal experiences and guidance to inspire success and positive life changes after incarceration.

LANGUAGES

English (Highly proficient).

COURSES

Seminary

Ensured compliance with safety and sanitation standards, enhancing operational efficiency. Configured and maintained equipment, contributing to seamless daily operations. Accurately tracked employee attendance and hours, optimizing workforce management. Led a team of staff through busy shifts, fostering a supportive environment that enhanced teamwork and improved service speed.

Implemented efficient inventory management practices, reducing waste and ensuring product availability during peak hours. Maintained accurate employee attendance records, enabling timely payroll processing and ensuring compliance with labor regulations.

Monitored customer feedback to identify service gaps, leading to targeted training initiatives that elevated customer satisfaction ratings.

Enforced safety and sanitation regulations, significantly reducing incident reports and enhancing overall workplace safety. Led a team through high-volume shifts, enhancing service speed and boosting customer satisfaction ratings through efficient workflow management.

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