Client Relationship Management

BRIAN A. HAMPTON

Chandler, AZ ***** 480-***-**** ***************@*****.*** linkedin.com/in/misterhampton

TARGET POSITION TITLE

Client Relationship Management Natural Leader Revenue Growth Accelerator

A Strategic and performance-focused management professional with proven expertise in client relationship management, customer success, and operational leadership across fitness, education, insurance, and entertainment industries. Demonstrates consistent success in exceeding KPIs, leading cross-functional teams, streamlining workflows, and driving process optimization. Proficient in Salesforce, Microsoft Office Suite, and data analytics to support business goals and customer retention.

Client Relationship Management Strategic Problem Solver Team Leadership Customer Retention

Business Development Strong Negotiator Data Analysis Operational Strategy SaaS

WORK HISTORY

General Manager, LA Fitness, Chandler, AZ Mar 2023-Apr 2025

Directed daily business operations, including sales, member engagement, and staff performance

Recruited, trained, and led a high-performing team, enhancing operational efficiency and retention.

Increased membership by 65% through strategic outreach and conversion tracking.

Maintained daily EFT revenue goals of $195+, supporting profit targets.

Launched B2B marketing campaigns to attract corporate partnerships and grow brand presence.

Managing Partner, The Hampton Way LLC, Phoenix, AZ (1/2018 - 1/2024)

●Founded and scaled a residential cleaning service with full responsibility for operations and client experience.

●Exceeded client acquisition goals by 200%, securing 30+ clients within the first two months.

●Delivered consistent, high-quality service that resulted in repeat business and referrals

University Counselor, Grand Canyon University, Remote (11/2020 - 3/2022)

●Advised international students through the enrollment process for undergraduate and graduate programs.

●Exceeded monthly sales goals by enrolling 16 students while providing personalized support.

●Maintained a satisfaction rate of 95% during tenure.

Admissions Counselor, 2U, Remote (10/2022 - 3/2023)

●Guided prospective students through enrollment in cybersecurity programs.

●Enrolled an average of 12 students monthly through needs-based consulting.

●Advised prospective cybersecurity students on program options and career pathways.

Vocalist/Songwriter/Musician, Signature Tracks, Remote (2/2015 - 11/2023)

●Contributed to 100+ commercial music placements on BET, MTV, HBO, and Lifetime.

●Collaborated with artists and producers under tight deadlines to deliver professional soundtracks.

Brian Hampton, Page 2

Inside Auto Claims Adjuster, Farmers Insurance Exchange, Hybrid, AZ (4/2017 - 5/2019)

●Processed auto claims using Autodesk CAD tools for 3D vehicle body design analysis.

●Resolved claims 57% faster than the company average through efficient case handling.

●Maintained a 90 %+ customer satisfaction with effective communication and negotiation skills.

Retail Services Representative, Vanguard (11/2016 - 4/2017)

●Managed high-value client transactions and portfolio services.

●Provided personalized investment guidance, enhancing client satisfaction and loyalty.

Behavioral Health Technician, New Horizon Youth Homes (9/2012 - 4/2015)

●Supported clients with mental health and substance use challenges in a group home setting.

●Facilitated therapeutic programs and documented compliance with treatment plans.

EDUCATION

●Northwest Christian University (Bushnell)

Bachelor of Arts: Music Industry and Business Eugene, Oregon, 2012

●Conservatory for Recording Arts and Sciences, Sound Engineering Certificate, Gilbert, AZ, 2009

TECHNICAL SKILLS

Salesforce Microsoft Office Suite CRM Tools Data Visualization G-Suite Slack Zoom Trello

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