Customer Service Support Analyst
Resume:
Becky Vaughan
Boise, Idaho *****
***********@*****.***
Subject: Seeking part time position with ability to work from home. Employment History:
A Better Care
Family Home Care
24/7 Pro Solutions
Work History:
● Sitter for patients at Southwest Idaho Acute Care Hospital
● Home Health Caregiver
Certifications:
● Certified in CPR and AED for adult, children and infant
● Note: Fingerprints and background check completed through the Health and Welfare Department.
Blue Cross of Idaho –
3000 E. Pine St. Meridian, Idaho 83703
December 1984 – January 2013
Work History:
● Benefit Administration Senior Provider Technical Support Analyst (3 1/2 yrs)
● Benefit Administration Provider File Technical Support Analyst (3 yrs)
● Benefit Administration Intermediate Analyst (3 yrs)
● Supervisor of 9 employees (3 yrs)
● Benefit Administration assistant to Director (3 yrs)
● Customer Service Representative (6 mo)
● Claims processing (10 yrs)
● Micro Film and Mail Room (2 yrs)
Qualification:
● Analyzed System functionalities
● Configuration and conversions of complex provider applications
● PIRT (Provider Implementation Review Team)
● Create and produce SQL queries
● Facilitate Meetings
● Analyzed and evaluated system data
● Reviewed Provider Contracts to ensure accurate payment by contract type
● Assisted with the implementation of three Provider File Systems
● Analyzed and improved Provider File Data
● Assessed employee training needs and implemented solutions
● Assisted on special task teams
● Aided members and providers on benefits and resolutions of various issues
● Knowledge of ICD9 and CPT coding
Education:
• High School /GED
Additional Training/ Education:
• Supervisory/Management
• Respectful Workplace
• Customer First
• Microsoft Word
• Microsoft Excel
• Access
• Rapid SQL
• Medical Terminology
References:
• Amy Haskins - Manager ABC 208-***-****
• Sue Ford - 208-***-****
Thank you in advance for considering me as a candidate to be employed by your company.
Sincerely,
Becky Vaughan
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