Customer Service Travel Agent

Serena Little

Ashland, OR *****

***************@*******.***

+1-541-***-****

Work Experience

Caregiver

Table Rock Memory Care Community-Medford, OR

October 2023 to April 2025

• Cleaned residence rooms and living space daily

• Assist with hygiene, bathing, and ADL's

• Participate in serving meals and snacks

• Maintain a clean and organize space

• Deescalate events when needed

• Communicated concerns with med techs about residents

• Participate in continued education requirements

Caregiver

Rogue Valley In Home Care Inc-Medford, OR

June 2021 to January 2022

• Took care of elderly in their home

• Cooked and cleaned as needed

• Went shopping and ran errands

• Companion care

• Bathed and dressed clients

Direct Support Professional

Living Opportunities-Medford, OR

February 2020 to March 2021

• Medication administration tracked in the Medication Administration Record (MAR)

• Cleaned and cooked

• Showered / bathed clients

• Companion care - played games, walks, planting, etc.

• Gave input into yearly behavioral plans when needed

• Supervised clients while on vacation

• Encouraged clients to do task on their own to gain individual independence Customer Service Representative

Charitable Adult Rides and Services (CARS)-Medford, OR June 2018 to January 2020

• Performed data entry for customer information and orders

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from customers and clients

• Resolved customer information and complaints

• Responsible for tracking and maintaining inventory Inventory Controls Lead

Amy's Kitchen-White City, OR

January 2007 to December 2016

• Overlooked Warehousing Manufacturing Inventory Control

• Shipping / Receiving

• Inventory records accuracy

• Encouraged teamwork and morality

• Lead a crew of 6 - 10

• Deviated out task to employees

• Insured quality customer service

• Cycle counting to maintain Inventory control

• Processed end of month budget ledger

Customer Service Representative

Print Pal-Medford, OR

June 2005 to November 2006

• Answered incoming calls

• Order entry

• Customers service

• Problems solving

• Troubleshooting issues

• Setting up customer accounts

• Stocking shelves in warehouse

Shift Lead

Taco Bell-Medford, OR

March 2004 to December 2005

• Crew leader

• Opened the store

• Organized employee daily positions Managed break times

• Received inbound shipments

• Verified tills were accurate

• Safe access

• Food preparation

Education

Associate of General Studies in General Studies

Rogue Community College-Medford, OR

June 2019 to August 2020

Associates of Arts in Oregon Transfer

Rogue Community College-Medford, OR

August 2019 to May 2020

Medical Billing & Coding in Medical

Rogue Community College-Medford, OR

June 2018 to August 2019

Skills

• Inventory Control (10+ years)

• Meal Preparation (5 years)

• Multi-line Phone Systems (2 years)

• Home Care (1 year)

• Call Center (2 years)

• Microsoft Office (10+ years)

• Laundry

• Medication administration (1 year)

• DSR

• Movex (3 years)

• Cooking (5 years)

• Caregiving (1 year)

• Developmental disabilities experience (1 year)

• Oracle (6 years)

• Housekeeping (2 years)

• Vital signs (1 year) Driver's License First Aid Certification

• Senior Care

• Customer Support (10+ years)

• Memory Care

• Customer Service (10+ years)

• Food Preparation (5 years)

• Behavior management

• Data entry (10+ years)

Certifications and Licenses

CPR Certification

Driver's License

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