Professional in Hospitality Management

W O R K E X P E R I E N C E

Managed all aspects of restaurant operations in a high-end dining environment, including staff supervision, customer service, financial reporting, inventory control, and marketing initiatives. Trained and led a team to deliver consistent high-quality service. Resolved guest concerns ensuring an exceptional dining experience. Controlled labor costs, analyzed KPIs, and maintained vendor relations to ensure optimal profitability.

RESTAURANT MANAGER – LA BONBONNIERE RESTAURANT

*********@*****.***

Accomplished hospitality professional

with over 10 years of experience in

restaurant management, food &

beverage operations, and guest

services across luxury hotels and high-

volume restaurant environments.

Proven ability to lead diverse teams,

optimize operational performance, and

deliver outstanding customer

experiences. Strong expertise in

financial management, staff

development, inventory control, and

service standardization. Adept at

building strong client relationships,

solving problems under pressure, and

maintaining brand excellence in fast-

paced environments. Bilingual in

English and Spanish with

comprehensive knowledge of both

front-of-house and back-of-house

operations.

A L E J A N D R O S O T O

Participated in a rotational training program across multiple Food and beverage departments. Assited with event coordination, poolside restaurant service, and cashier operations. Developed a comprehensive understanding of resort-level service operations, guest engagement, and brand standards while operating Micros POS system.

STORE MANAGER – DUNKIN DONUTS

2017- 2021

2015 – 2017

Directed daily operations of a high-volume quick-service location. Managed hiring, training, and supervision of staff. Implemented marketing promotions and monitored brand standards to increase customer loyalty. Handled inventory management, payroll, and financial reporting.

E D U C A T I O N

B.S Hospitality Management - Graduated

SANTO TORIBIO DE MOGROVEJO CATHOLIC UNIVERSITY – 2009 - 2015 S K I L L S

Languages

- Spanish

- English

Software

- SAP

- Micros

- Oracle

- Inforest

- TIPS Certification

- Office

520-***-****

4306 W Hobby Horse Rd

Tucson, AZ, USA, 85741

GUEST SERVICE EXPERT/BANQUET SERVER – JW MARRIOTT TUCSON STARR PASS

2021- 2022

RESTAURANT MANAGER – PAPPAS GRILL RESTAURANT

2014 – 2015

Led restaurant operations including staff training cost control, and customer satisfaction. Conducted sales analysis and waste management to maintain profitability. Coordinated marketing strategies and built strong customer relationships.

F&B TRAINING PROGRAM – JW MARRIOTT TUCSON STARR PASS 2022- CURRENT

Delivered high-level guest service in banquet events and restaurant outlets. Coordinated with event planners and kitchen staff to execute flawless service for conferences and private events. Provided direct table service, managed POS system, handled guest requests, and ensured service excellence aligned with Marriott brand standards.

SANTO TORIBIO DE MOGROVEJO CATHOLIC UNIVERSITY – 2016 - 2017 Food and Beverage Specialization - Graduated

CORNELL UNIVERSITY – 2024 - 2025

Hospitality Management 360 - Certification

BANQUET SERVER – HACIENDA DEL SOL GUEST RANCH RESORT Delivered personalized, high-level service for VIP events (up to 200 guests), including weddings, wine pairings, university conferences, and holiday celebrations. Set up banquet spaces with detailed attention to tables, buffets, and coffee stations, ensuring seamless coordination with event planners and culinary teams to meet luxury boutique resort standards.

2023 - 2025

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