Project Manager Scrum Master

ERCIN ATMACA

DELIVERY MANAGER TECHNICAL PROJECT MANAGER AGILE EXPERT AUSTIN, TEXAS, UNITED STATES (805) 978 - 6450 DETAILS

Austin, Texas

United States

(805) 978 - 6450

*****.******@*****.***

SKILLS

Certified Scrum Master (CSM)

Certified Scrum Product Owner

(CSPO)

Agile Frameworks (Scrum,

Kanban, SAFe, LeSS)

Portfolio Management

Program Budgeting & Forecasting

Project Lifecycle Management

Delivery Roadmap Execution

Service Delivery Governance

Agile Frameworks (Scrum,

Kanban, SAFe, LeSS)

SLA / OLA Management

Stakeholder Management

Stakeholder Alignment &

Influence

Risk Identification & Mitigation

Change Enablement

Issue & Escalation Resolution

Business Continuity Planning

Cross-Functional Leadership

Team Performance Optimization

Process Improvement Initiatives

Strategic Initiative Planning

Project Intake & Prioritization

Executive Reporting & KPI

Tracking

Client Relationship Management

Vendor & Contract Management

JIRA & Confluence

Agile Ceremonies Facilitation

Data Analysis & Reporting (Excel,

Power BI, Tableau)

PROFILE

Project Delivery Leader Certified Scrum Master PMP Candidate MBA 12+ Years in Telecommunications, Data Analytics & FinTech Agile & Waterfall Expertise Customer-Focused Execution

Experienced Delivery Manager with a strong track record leading cross-functional initiatives that align with business goals and drive customer value. Skilled in Agile, Scrum, and hybrid environments, with deep expertise in stakeholder engagement, resource planning, and risk management. Known for improving operational efficiency, reducing churn, and delivering high-impact projects on time by bridging the gap between technical teams and business stakeholders.

EMPLOYMENT HISTORY

Project Manager II at Netspend, Austin, Texas

June 2022 — November 2024

Managed enterprise-wide fintech initiatives focused on digital transformation, customer experience, and cross-functional team alignment.

• Optimized IVR systems, increasing customer satisfaction by 30% and retention by 15% through automation and self-service enhancements

• Executed strategic project plans aligned with $5M in technical investments, boosting delivery efficiency by 20% across teams

• Built and integrated analytics frameworks, improving performance tracking by 35% and enabling data-driven decisions that enhanced engagement

• Delivered Digital First programs, improving operational efficiency by 25% while cutting processing times by 20% across customer service

• Reduced churn by 12% through faster resolution of escalated customer complaints Project Manager at Control Expert LLC, El Segundo, California July 2021 — April 2022

Oversaw digital auto insurance workflow projects across cross-functional teams with focus on speed, cost control, and client satisfaction.

• Improved delivery speed by 15% through optimized resource planning and structured workflows

• Cut budget overruns by 10% via early risk identification and proactive mitigation

• Raised client satisfaction by 40% by ensuring delivery consistency and transparent communication

• Reduced workflow delays by 20%, enhancing throughput with lean delivery adjustments

• Decreased feedback cycle time by 18% by standardizing post-launch reporting templates

Professional - Client Services Project Manager at AT&T, Plano, Texas January 2018 — February 2020

Managed delivery of telecom projects for enterprise clients with a focus on risk, performance tracking, and customer success.

• Saved $200K annually by streamlining processes and reducing delivery timelines by 15%

• Cut delays by 25% through structured risk planning and stakeholder coordination

• Improved client retention by 10% by delivering high-value, goal-aligned solutions ITIL Practices (Foundational

Knowledge)

Program Management

Project Management

Technical Project Management

Business Analysis

Service Delivery Operations

Enterprise Project Governance

Program Scheduling &

Dependencies

PMO Process Alignment

Work Intake Governance

Scope & Change Control

Management

Program-Level Risk Escalation

Dependency Risk Mitigation

Capacity & Resource Forecasting

Business Impact Assessment (BIA)

Cost-Benefit & Feasibility Analysis

Business Process Modeling

(BPMN)

Requirements Elicitation &

Documentation

Solution Design Collaboration

Metrics-Driven Decision Support

Regulatory Compliance Tracking

UAT Coordination & Test Planning

Technical Documentation Review

Roadmap Visualization Tools

(Miro, Lucidchart)

End-to-End Service Ownership

Service Transition Planning

Client Onboarding Programs

Release Planning & Stakeholder

Readouts

Continuous Delivery (CD)

Planning

Systems Development

Coordination

Operations Handoff Procedures

Digital Transformation Support

Tech Debt Prioritization

Change Management (OCM)

• Enhanced reporting accuracy, aligning metrics with project milestones and business goals

• Accelerated go-live readiness by 20% by improving coordination between vendors and internal teams

Specialist - Client Services Project Manager at AT&T, Dallas, Texas October 2014 — January 2018

Delivered onboarding and implementation projects for wholesale telecom clients, with end-to-end execution responsibility.

• Cut vendor escalations by 30% through efficient communication and early issue resolution

• Maintained a 98% milestone success rate across strategic accounts, driving repeat business growth

• Improved project delivery time by 10%, enhancing internal resource coordination and planning

• Lowered vendor costs by 12% by developing repeatable delivery standards and implementation playbooks

• Reduced client update delays by 25% through tighter scope and change control tracking

Quality/M&P/Process Manager at AT&T, Dallas, Texas March 2012 — October 2014

Supported project managers with quality, process optimization, and Six Sigma implementation across telecom services.

• Reduced defects by 15% by deploying Six Sigma strategies and creating standardized delivery checkpoints

• Boosted team productivity by 25% through targeted training and continuous improvement programs

• Achieved $100K in annual cost savings through process automation and performance tool development

• Enhanced cross-team alignment by 30%, driving collaboration across delivery, sales, and engineering

• Improved audit readiness by 22% through custom internal performance metric dashboards

EDUCATION

MBA, University of Dallas

December 2011

• Earned a degree in Marketing and Health Services Management with a 3.76 GPA, was a member of Sigma Iota Epsilon, the National Honorary and Professional Management Fraternity, and received the 2008 Most Cheerful Student Award for exceptional enthusiasm and positive attitude.

B.S in Electronics and Communication Engineering, Cankaya University January 2007

CERTIFICATIONS

Certified Scrum Master

December 2024

Certified Scrum Product Owner

January 2025

Project Management Professional (PMP) Certification – In Progress July 2025

Contact this candidate