Team Leader Customer Service
Resume:
Juan M. Vasquez Jr.
***** ********** **. ******, ** 77373
***********@*****.***
CAREER SUMMARY
Dedicated and results-driven professional with 20 years of experience in achieving excellence in performance. Highly
organized and detail-oriented, I excel in multitasking and possess strong verbal and written communication skills.
Bilingual and approachable, I thrive in collaborative environments and have a proven track record of meeting deadlines in
fast-paced settings.
HIGHLIGHT OF QUALIFICATION
Proficient to implement strategic operational initiatives that enhance productivity, quality, and customer service
Dependable and accurate at detailed work and willing to assume responsibility
Ability to set and achieve priorities and manage multiple projects in tandem without compromise to quality
EDUCATION
Lone Star College-North Harris, Houston, TX 2008 - 2013
A.A.S. Mechanical Engineering Technology (GPA 3.4)
Phi Theta Kappa Honors Society National College Dean’s List
Lone Star College-North Harris, Houston, TX 2002 - 2007
Certificate: Computer-aided Design Operator (GPA 3.8)
AutoCad 2019 Inventor Solidworks 2018
PROFESSIONAL EXPERIENCE
Superior Completions Services
Drafter II 10/2023 – 11/2024
Develop precise technical drawings for downhole tools, such as packer tools. These drawings serve as blueprints for manufacturing, ensuring that every component meets the required specifications.
Work closely with engineers to translate their concepts into workable designs. For instance, when designing a new drilling tool, assist in refining the specifications and incorporating feedback to enhance functionality and efficiency.
Utilizing advanced CAD software, create 2D/3D models of downhole tools. This allows for better visualization and helps in identifying potential design flaws before production begins. It’s a crucial step in ensuring that tools can withstand extreme conditions.
Responsible for maintaining comprehensive documentation of all drawings and revisions. This ensures compliance with industry standards and facilitates effective communication among team members and stakeholders.
Gulf Coast Modification
CAD Technician 03/2022 – 10/2023
Produce CAD drawings of valve components, assemblies, and design packages using AutoCad 2D 2021 & Fusion 360 3D for customers from the company’s world’s Top Valve Manufacturers such as Bonney Forge, Cameron, Flowserve, Kitz, Velan, Warren, Crane & Cooper Vales.
Prepare high-level design packages to support production and Customer needs
Manage the control of documents produced according to Company policy
Complete assignments within established timelines
Manage the proper creation, retention, revision, and release of controlled documents internally and externally of the Company.
Understand and interpret industry terminology (ASME, ASTM, API, etc…)
Properly communicate information and requirements through the generation of CAD drawings.
Halliburton
Mechanical Drafter 03/2020 – 03/2020
Participate in sustaining engineering projects, including low-risk design changes, and product improvements of existing designs for different conditions or sizes.
Responsible for creating part numbers from existing Bill of Materials using CWI ERP system and process.
Modify and revise designs to correct operating deficiencies to sustain wireline and perforating component procedures using Solidworks 3D computer software.
CI Actuation
Mechanical Designer 03/2019 – 03/2020
Responsible for creating Top Works detailed design drawings and specifications that exhibit the detail for various components and assemblies such as (WKM, ABZ, BRAY, ZWICK) Butterfly, (DSI, NEWCO, WILLIAMS, WARREN) Gate, and (CAMERON, WKM, GROVE, WARREN) Ball Valves and Actuators.
Coordinate and consult with other designers to design, layout, and verify measurements on detail components and systems to resolve design problems.
Review and analyze specifications, sketches, drawings, ideas, and related data to assess factors affecting component designs and the procedures and instructions to be followed.
Modify and revise designs to correct operating deficiencies to reduce production problems.
Compute mathematical formulas to develop and design detailed specifications for components or machinery, using Solidworks 3D computer software.
Colossal Transport Solutions
CAD Drafter 08/2018 – 03/2019
Utilizes computer aided drafting, (AutoCAD 2019) design software in the preparation of construction details, design plans, reports, and meeting exhibits.
Transfers information in numerical, written and sketched, or electronic format from sources such as legal descriptions, survey data, aerial photographs and computer files to final plans and maps.
Develops and implements custom automated drafting and design procedures under supervision.
Identifies errors, problems, or non-standard situations and suggests alternatives.
Complete documentation and maintain files for all operational functions required by governmental agencies and company policies, which would include but not be limited to the inspection and documentation of road and railroad crossing condition, rectifier condition and readings for third party contractors (One Call response).
Basintek Power Sections
Quality Control Tech 01/2018 – 08/2018
Ensure products met required standards through inspections of raw materials and finished products.
Monitor packing, code dating, and labeling of product to reduce customer returns, prevent production errors, and save the company money.
Ensure quality shipping and packing of products.
Inventory and tag out expired products.
Monitor product quantities for shipment.
Developed and organized plant quality system.
Brookside Equipment Sales, Inc. John Deere 09/2016 – 01/2018
Bilingual Parts Clerk
Responsible for assisting clients in finding the parts they need using the parts that were in stock.
Regularly assisted clients in putting together project parts lists over the phone and then getting those orders ready for when the clients arrived.
Assisted in collecting marketing data that would lead to new printed marketing pieces.
Greeting patrons and answering telephone inquiries and emails from customers.
Counting and preparing bills of merchandise for sales using billing software.
Maintaining professional behavior and updating knowledge on products.
Handling cash register at the counter and entering details into the system.
National Oilwell Varco 05/2014 – 09/2016
Designer Drafter
Design and draft pressure tools for pipeline Solutions; Yale Fig. 500/515 Threaded Closures, Sentry closures, and Yale safe clamp style closures, through Solidworks 2014 & Autocad 2014 software.
Modify corrections needed to designs to correct operating deficiencies or to reduce production problems; confers with Project Manager or Engineer to review schematics and answer questions.
Consult with the Chief Engineer or Lead Designer to verify all customer specifications (ASME B31.3, B31.4, B31.8, ASME Section 8, Div. 1 Pressure Vessel Code) and design calculations to provide accurate, and legible documentation to incorporate ASME codes before processing over for manufacturing.
Use document management software to acquire approvals on drawings, models, and assemblies as necessary through Microsoft Office (Word, Excel, Access, and PowerPoint) software.
Create BOM’s in Movex ERP system and logs relevant sale orders information into Teamcenter document management system for manufacturing.
Contact vendor for parts needed and create vendor/source control drawings.
Participate in sustaining engineering projects, including low-risk design changes, product improvements and adaptation of existing designs for different conditions or sizes
Perform design tasks with minimal supervision, including conceptual design, modeling, design detailing, and drawing preparation.
Bray Controls 11/2007 -05/2014
Senior Drafter
Team leader coordinator with responsibility for distribution and release of sales orders from Engineering Sales Department.
Create BOM, assembly and production drawings for Resilient Seated Butterfly Valves; Series 20/21, 22/23, 30/31, 31H, 31U, 3A/3AH, 32/33, 35/36, 36H,35F, 39F, McCannalok Double Offset Valves Series 40/41, Cryogenic, Metal Seated, 41R and Tri-lok Triple Offset Valves with Series 70 Electric Actuators, 92/93 Pneumatic Actuators, 98 Spring Return Actuators, with Manual Series 01 Handle Kits or Series 04 Gear Operators through Solidworks 2012 and Autocad 2010 software.
Evaluate designs and backgrounds qualifying specifications to assure dimensions for ASTM standards to be precise and accurate.
Direct the work activities to other drafters overseas i.e. (India/China), while prioritizing the sales log through the EPDM system to increase work flow speed.
Implemented a plan that enabled the assembly line to reduce time spent for scheduled delivery.
Create Layouts, schematics and wiring diagrams to depict functional relationships of components, and assemblies.
Contact purchasing to provide vendor technical specifications for drawings/BOM, prior to manufacturing.
Provide assistance with resources to enable work activities with the shortest duration from project start to finish.
Provide technical support to operations, sales, purchasing, and manufacturing, including outside vendors. Advise on
product application, equipment selection, and manufacturability considerations where required.
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