Front Desk Customer Service

Ángela Bolaños Rodríguez

** ******** ******, **********, **

475-***-****

***************@*****.***

Professional Summary

Dedicated and personable customer service professional with over four years of experience in face-to-face and phone-based client support. Proven ability to manage front desk operations in the hospitality industry, resolve customer issues efficiently, and provide a welcoming guest experience. Work Experience

Front Desk Receptionist

Hotel [Name - optional] - Bridgeport, CT

2018 - 2022

- Provided in-person and telephone customer service to guests at a busy hotel front desk.

- Handled check-ins, check-outs, reservations, and inquiries.

- Resolved guest concerns quickly and professionally, ensuring a high level of satisfaction.

- Communicated solutions clearly and efficiently to guests and coordinated with other departments as needed.

Education

Bachelor's Degree in Business Administration (Bilingual Program) - In Progress University of Panama - Panama City, Panama

Completed 5 semesters

Languages

- Spanish - Native

- English - Fluent

Skills

- Strong customer communication skills

- Basic knowledge of Microsoft Office programs

- Multitasking and time management

- Problem-solving and conflict resolution

- Front desk and hospitality operations

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