Sales Representative Outside
Resume:
John Touchet
Breaux Bridge, LA *****
***************@*****.***
Professional Summary
Efficient and results-driven outside sales representative with 3 years of experience in the sales industry, consistently exceeding sales targets and recognized as a top performer. Proven ability to develop strong client relationships, leading to high customer retention rates and significant business growth. Skilled in negotiation and upselling, with a track record of maximizing profitability through strategic contract agreements. Seeking to leverage extensive sales expertise to drive success in a dynamic sales environment.
Work Experience
Outside Sales Representative
IBT Supply. NAPA-Lafayette, LA
June 2022 to February 2025
• Consistently exceeded sales targets by XX% each quarter, resulting in recognition as top-performing sales representative for three consecutive years
• Developed and maintained strong relationships with key clients, resulting in a customer retention rate of XX%
• Identified new business opportunities through market research and cold calling, leading to a XX% increase in client base
• Negotiated contracts and pricing agreements with clients, consistently achieving favorable terms while maximizing company profitability
• Provided ongoing support to customers, addressing inquiries, resolving issues promptly, and ensuring high levels of customer satisfaction
• Attended industry trade shows and conferences to network with potential clients and stay updated on industry trends
Inside Sales
Central truck parts-Carencro, LA
January 2021 to May 2022
• Developed and maintained strong relationships with key accounts, resulting in a XX% increase in repeat business
• Identified upsell opportunities within existing client base, resulting in an increase of XX% in average deal size
• Provided exceptional customer service throughout the entire sales cycle to ensure high levels of customer satisfaction
Service Advisor
TA Truck stop and service center.-Lafayette, LA
June 2019 to December 2020
• Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate services
• Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and trust
• Managed a high volume of customer inquiries and concerns, resolving issues in a timely manner to ensure customer satisfaction
• Collaborated with technicians to prioritize repair orders based on urgency and availability of parts
• Maintained accurate records of customer interactions, service history, and vehicle information using CRM software
• Consistently met or exceeded monthly sales targets for additional services such as tire rotations, oil changes, and brake inspections
• Assisted in the coordination of vehicle drop-off/pick-up logistics for efficient workflow management Assistant Manager
Hayden express oil change and service-Lafayette, LA August 2014 to October 2018
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
Education
Some college in Business Administration
LSU Eunice/ ULL-Lafayette, LA
August 1997 to January 2000
Skills
• Negotiation
• Microsoft Excel
• Outside Sales
• Branding
• Pricing
• Upselling
• B2B sales
• CRM Software
• Customer service
• Sales
• Computer skills
• Inside Sales
• Purchasing
Certifications and Licenses
Driver's License
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