Customer Service Account Management
Resume:
AMANDA BERG
*****.**@*******.***
**** ******** **** **********, **
.
SUMMARY
Dynamic customer service and account management professional with a proven track record at Saylite and Advantage Environmental Lighting. Expert in driving customer satisfaction through effective problem resolution and innovative sales strategies. Skilled in data analysis and team collaboration, consistently enhancing operational efficiency and client retention. Committed to delivering exceptional results and fostering strong client relationships.
SKILLS
Customer service
Account management
Sales strategies
Project management
Data analysis
Process improvement
Client onboarding
Software testing
Time management
Public speaking
Problem resolution
Conflict resolution
Performance monitoring
Customer retention
Team collaboration
Client relations
Decision-making
Account updating
EXPERIENCE
09/2024 - 12/2024
Customer Service Sales Account Management, Advantage Environmental Lighting, Fort Worth, TX
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Achieved cost-savings by developing functional solutions to problems.
Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Conducted testing of software and systems to ensure quality and reliability.
Managed inventory and supplies to ensure materials were available when needed.
Prioritized and organized tasks to efficiently accomplish service goals.
Exceeded customer satisfaction by finding creative solutions to problems.
08/2014 - 09/2024
Customer Service Representative, Saylite, Carrollton, TX
Managed a diverse portfolio of client accounts to drive revenue growth and strengthen long-term business relationships.
Collaborated with cross-functional teams, including marketing and product development, to implement sales initiatives and improve customer engagement.
Worked closely with Human Resources to develop training materials, SOPs, processes, and succession planning strategies.
Monitored team KPI’s and implemented process improvements to boost service quality and operational efficiency.
Resolved complex customer inquiries and complaints, ensuring high levels of satisfaction and client retention.
Supported the creation of customer retention strategies by analyzing feedback and refining internal processes.
Assisted with client onboarding efforts, coordinating internal resources to ensure a smooth transition and alignment with expectations.
EDUCATION AND TRAINING
05/2007
High School Diploma
Coppell High School, Coppell, Texas
REFERENCES
References available upon request.
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