Service Representative Claims

GARY CULBREATH

*** ********** **. *********, ** *6017 Home: 818-***-****

Cell: 818-***-**** E mail: *************@***.***

PROFESSIONAL SUMMARY

I have held several Claims Representative positions. I achieved successful results while interacting with Members in Auto Claims, Homeowners and Subrogation. I believe my experience and dedication to ensuring tasks are completed timely and accurately will enable me to take on any new challenge.

SKILLS

Excellent customer service skills, Inter-personal skills – able to foster positive working relationships with staff. Works well independently or in team environment.

Quick study, learns processes, procedures and can operate at a fast pace

WORK HISTORY

Claims Service Representative IV Subrogation- Current

Handles subrogation recovery claims designated for the High Team. Reviews assigned claim for recovery potential, forwards demand to carriers, utilizes vendors to augment recoveries of uninsured motorist claims. Negotiates damages with carriers on assigned claims. Utilizes numerous systems such Arbitration Forums E Subro Hub, Lexis Nexis Accurint, Vendor portals and Insurance Auto Auctions and others. Composes arbitration applications, participates as a Panelists hearing and entering decisions on cases filed by other carriers. Currently assigned as Subrogation CAT liaison Representative. Keeps Members informed of the status of their claim.

Claim Service Representative III Homeowners – December 2013

Handled homeowner property claims, reviewed policies, loss history, explained coverage and benefits to members, reviewed field inspection reports, estimates, issued payment for approved claims and expenses. Assisted CAT Team during storm events. Kept Members informed on the status of their claim.

Claims Representative III – Arbitration Specialist Feb 2009 – December 2013

Composed inter-company arbitration applications and responses for auto related claims. Requires knowledge of vehicle codes, rules/laws of the road, ability to apply theories of negligence and communicate circumstances leading up to and including the events of an automobile collision in written form. Informed Members of the outcome of decisions and issued payments were applicable.

Claims Representative I & II, Early Response, April 2005 – Feb 2009

Handled automobile claims with Members, explained coverage, set up inspections, manages rental expense, issued payment for repairs and property damages.

EDUCATION

Bachelor of Arts, Public Administration, 1984

California State University Los Angeles

Insurance Courses completed AINS 21 and 22

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