Virtual Assistant Customer Service
Resume:
JAREENA MIKKA SANTOS
+63-915-***-**** *******.********@*****.***
WORK EXPERIENCE
Virtual Assistant / Administration Officer / Booking Coordinator Property Compliance Victoria – Remote
June 2022 – 2025
Coordinating property bookings, job sheets, and
scheduling tasks for technicians and contractors
Communicating with property managers, tenants, and team members for smooth project flow
Preparing job sheets, confirmation forms, quotes, and invoices
Managing Salesforce CRM and updating daily
spreadsheets
Handling inbound and outbound phone calls
Monitoring emails, responding to client queries, and managing appointments
Performing due diligence checks and data entry for compliance
Marketing Supervisor / Accounting Assistant
Developed and implemented marketing strategies for product and brand visibility
Prepared financial reports, managed payroll, and
maintained accounting ledgers
Performed inventory control and budget forecasting Conducted promotional presentations and created
marketing materials
Recorded and processed transactions, handled mail, phone inquiries, and administrative documentation
Used Excel and spreadsheets for data tracking and
reporting
ABOUT ME
A reliable and detail-oriented Virtual Assistant with over 8 years of combined experience in administrative support, customer service, marketing, and accounting. Skilled in managing CRM systems
(Salesforce, ServiceM8, Monday.com, UCOM, BRIA), handling scheduling and bookings, data entry, and email management. Adept at working with minimal supervision, maintaining professionalism under pressure, and supporting businesses remotely with a high degree of efficiency and accuracy. Proven ability to communicate effectively with clients, coordinate internal teams, and support operational functions to ensure smooth business processes. Committed to delivering quality work and consistently meeting deadlines.
Bachelor Of Science In Tourism
Management
2007-2011
EDUCATION
CORE SKILLS
Proficient in Microsoft
Office Suite (Word, Excel,
Outlook, Teams)
Google Workspace: Docs,
Sheets, Calendar
Salesforce CRM
Administration
ServiceM8 and
Monday.com
Calendar & Appointment
Scheduling
Inbound and Outbound
Calls Handling, UCOM, BRIA
Email and File
Management
Job Quoting, Booking, and
Coordination
Data Entry and Record
Keeping
Customer Service and
Client Support
Excellent Written and
Verbal Communication
Patience, Teamwork, and
Problem Solving
Strong Attention to Detail
and Initiative
Holy Angel University
REAL ESTATE VIRTUAL ASSISTANT
Santa Monica Corporation – Philippines
December 2016 – October 2020
REFERENCES
Ben Glazer
Operations Manager
Karla Labordo
Team Leader
Grace Villanueva
Soding Bros. Manager
Office Secretary
MG Sheet Metal Craft – Philippines
January 2014 – February 2016
Provided day-to-day administrative support including document handling and office coordination
Answered customer queries via phone, SMS, and email Maintained confidential records and managed quotation documentation
Scheduled appointments and performed general office duties
Customer Service Agent
Philippine Airlines – Philippines
September 2011 – December 2013
Assisted passengers with ticketing, reservations, check-in, and boarding processes
Delivered exceptional customer service and addressed customer concerns
Supported special needs passengers and provided
accurate flight and travel information
Managed baggage processing and sales of airline tickets Assisted in front desk operations, ticketing, and
administrative tasks during training
Gained foundational knowledge in aviation customer service and airline operations
TOOLS AND SOFTWARES
CRM Platforms:
Salesforce, ServiceM8
Project Management:
Monday.com
Communication Tools:
Zoom, Google Meet, Email,
Teams, WhatsApp
(Outlook & Gmail)
Productivity Tools:
Microsoft Office (Word,
Excel, Outlook, Teams),
Google Workspace (Docs,
Sheets, Calendar)
Scheduling Tools: Google
Calendar, Monday.com
Calendar, Salesforce
Scheduler, Teams, Outlook
calendar
Data Entry & Admin: Excel
Spreadsheets, Google
Sheets, Job Sheets, Work
Orders
File Management: Google
Drive, Dropbox
Customer Service Tools:
Phone handling
(inbound/outbound),
email support, client
follow-ups, BRIA and UCOM
Social Media Manager
Perform and Transform, Canada - Remote
March 2022 – May 2022
Develop and execute social media strategies
Create and manage content across all major platforms Engage with followers and grow online communities
Track performance metrics and report results
Stay updated on trends and platform changes
Manage content calendar and scheduling tools
Basic graphic design or video editing (Canva, Adobe Creative Suite, CapCut)
Experience in social media advertising (Facebook Ads Manager, TikTok Ads)
Contact this candidate