Customer Service Spanish Interpreter
Resume:
Esmeralda Barbara Castilleja
San Angelo, TX *****
************@*****.***
Seeking employment with a company that will use my bookkeeping, accounting, administrative, multilingual and customer service skills effectively. Knowledgeable in Microsoft, Publisher, Excel, bookkeeping, payroll, with excellent customer service skills, problem solver, resourceful with over twelve years of clerical/administrative experience, over seven years of childcare experience as an educator, multilingual and experience as a bi-lingual educator. Willing to relocate: Anywhere
Work Experience
Spanish Interpreter
LanguageLine Solutions-San Angelo, TX
October 2021 to Present
Live Spanish Interpreter
Youth Care Worker-Unit Lead, Interpreter & Translator, Medical Clinic Worker, Recreation Worker
ESL Instructor, Education Assistant-Pecos, TX
April 2021 to Present
As a Youth Care Worker-Provided direct supervision of children in care while always maintaining a line- of- sight. Provided oversight during recreation, mealtimes, relaxing time, and play. Assisted during transition and movement of children from one activity to the next and one physical location to another. Interacted with children in an appropriate manner, including playing games or during recreational time. Maintained the UAC case file and UAC Portal in accordance with ORR policies and procedures. also interpreted for the staff and other personnel as needed. As a Medical Clinic Worker- Assisted during transition and movement of children from their given location on site to the medical facility on site as needed for appointments, medication administration, and emergency hospital visits; also interpreted for the medical personnel as needed. As a Recreation Worker- Provided direct supervision of children in care while always maintaining a line- of-sight during recreation which included playing board games, arts and crafts and other activities. As an ESL Instructor – Independently prepared thematic age-appropriate lesson plans to teach English Language Learners. Taught English grammar, writing, reading, speaking, and listening skills in classes with thirty to ninety students. Also taught pronunciation and accent reduction. Introduced cultural aspects to ESL students, as they were new to an English-speaking country. As an Education Assistant – had the same job duties as an ESL Instructor under the direction of the Education Coordinator.
Front Office Assistant
Kid Smiles-San Angelo, TX
January 2021 to April 2021
Primary duties as a dental receptionist included: – Greeting patients while maintaining CDC guidelines, updating records and systems with current information, and helped with any required forms in English and Spanish in adherence to HIPPA rules and regulations. Took stock of office supplies, provided order to office manager, purchased supplies, and restocked while also maintaining a clean and properly sanitized professional reception area as per CDC guidelines. Completed training as required by state, local, and federal rules, and regulations. Other duties included booking appointments, answering phones, collecting payments, confirming insurance coverage, accepting cash, and balancing cash records, receiving, and providing information to patients and the public and providing secretarial support to the dental clinic. Administrative Assistant
Villzap, Inc.-San Angelo, TX
January 2020 to August 2020
Provided clerical and administrative support, conducted office operations, filing, typing, software application & training, created procedures and training materials as needed, created program and marketing material as needed for the company, assisted in acquiring and organizing documents for clients undergoing IRS Audits, assisted clients in gathering and preparing documents to resolve IRS issues other than audits.
Substitute Teacher
San Angelo Independent School District-San Angelo, TX January 2015 to June 2020
Substitute taught students in special education programs, elementary, middle school, high school and Carver with San Angelo Independent School District, grades K – 12 Tutoring and Caregiver
Personal Tutor-San Angelo, TX
May 2018 to February 2020
Provided after school care and tutoring for four children ages three to fourteen, grades preschool to elementary.
Administrative Assistant
Shaffer Funeral Homes-San Angelo, TX
July 2019 to January 2020
Provided clerical and administrative support, conducted office operations, filing, typing, and created personalized media for funerals as needed.
Clerical Assistant
Christ the King Retreat Center-San Angelo, TX
October 2016 to July 2019
Handled office tasks, Clerical work, Receptionist/Hostess and Housekeeping. Food Service Worker
Chartwell Food Service at ASU-San Angelo, TX
August 2017 to May 2018
Worked in food preparation, as a dishwasher, server, crew leader as needed for setup and cleanup for Angelo State University events.
Administrative Assistant
Labor Ready-San Angelo, TX
June 2005 to December 2017
Provided temporary clerical and administrative support with office operations such as filing, typing, warehouse inventory, fleet management, cash handling and catering. Youth Minister
Sacred Heart Cathedral-San Angelo, TX
January 2009 to December 2012
Catered meals for up to 50 people at a time. Served as the Fundraising Chair for an annual trip to Tucson, AZ and supervised approximately 50 youth. Catechist: Prepared complete curriculum and taught up to 30 students at a time grades K to 12. Successfully maintained periodic background checks. Completed ethics training on a periodic basis.
Spanish Interpreter
Education
High School Diploma
Permian High School - Odessa, TX
Present
bachelor's degree in Spanish (Not Completed)
Angelo State University - San Angelo, TX
March 2016 to September 2019
Associate Degree in Science
Howard College - San Angelo, TX
March 2013 to September 2015
Skills
• Teaching
• Administrative experience
• Microsoft Office
• Microsoft Excel
• Data entry
• Customer service
• QuickBooks
• Writing skills
• Communication skills
• Bilingual
• Spanish
• Interpretation
• Translation
• Office Management
• Dental Receptionist
• Office Administration
• Catering
• Multilingual
• Accounting
• Payroll
• ADP
• Word processing
• Office experience
• Computer skills
• English
• Phone etiquette
• Military
• Medical terminology
• Accounting software
• Phone etiquette
• Customer service
• Cash handling
• Retail sales
• Technical support
• POS
• Front desk
• Customer relationship management
• Hospitality
• Bookkeeping
• Translation
• Serving
• Office management
• Records management
• Supervising experience
• QuickBooks
• Interviewing
• Sewing
• Customer service
Assessments
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Building relationships for childcare providers — Proficient January 2021
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Warehouse safety — Proficient
April 2022
Using safe practices in a warehouse setting
Full results: Proficient
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Work motivation — Proficient
July 2020
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Protecting patient privacy — Proficient
June 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Verbal communication — Proficient
September 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Analyzing data — Proficient
October 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Basic computer skills — Proficient
May 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Filing & organization — Proficient
May 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Working with MS Word documents — Proficient
May 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
February 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Written communication — Proficient
August 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Elementary school classroom management — Proficient January 2023
Managing behavior in elementary school classrooms
Full results: Proficient
Legal skills — Proficient
June 2021
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Medical terminology — Proficient
May 2024
Understanding and using medical terminology
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate