GUISELLA HARRELL
Bronx, NY *****
***************@*****.***
OBJECTIVE
Dedicated professional seeking a Medical Administration position to leverage my education and experience in supporting organizational goals.
EDUCATION
Monroe College, Bronx, NY
Associate of Applied Science in Medical Administration, June 2022
Related Coursework:
Medical Terminology
Fundamentals of Communication
Certification: Home Health Aide
EXPERIENCE
University Consultation Treatment Center, Bronx, NY
Intake Coordinator
Case manager
June 2024 - Present
● Conducted thorough interviews with new clients to assess eligibility and facilitate smooth program enrollment processes.
● Performed clerical tasks such as documentation, data entry, and record maintenance to ensure efficient and accurate client and property management.
● Inspected residential units for necessary repairs and maintenance, coordinating with the maintenance team to address issues promptly.
● Assisted prospective residents by providing property information, conducting tours, and answering questions to support their decision-making process.
● Contributed to achieving a 90% vacancy rate by actively engaging in marketing efforts and ensuring prospective residents were informed and interested in available units.
● Conducted regular wellness checks to ensure clients' physical and mental health, providing necessary support and resources when needed.
● Performed home visits to monitor the condition of clients' homes, ensuring that necessary repairs were completed and addressing any other immediate needs.
● Assisted clients with entitlement advice, guiding them through eligibility processes and ensuring they understood their benefits.
● Coordinated with (HASA) workers to ensure clients’ housing-related issues were managed effectively.
● Updated biweekly progress notes to maintain accurate client records and monitor overall progress.
● Collected required documents from clients to ensure all files were up to date and compliant with regulations.
● Managed the collection of monthly rent payments and forwarded them to the finance department for processing.
● Managed and processed work orders for unit repairs, ensuring timely submission and follow-up with the maintenance team.
● Organized and filed documents in client files, ensuring accurate record-keeping and easy access for future reference.
● Maintained client files to ensure compliance with organizational standards and regulatory requirements.
● Coordinated with clients to address repair needs and provide updates on the status of work orders.
Quality Home Care, Brooklyn, NY
Home Health Aide
July 2023 - June 2024
● Provide daily support to clients, including meal preparation and personal care.
● Accompany clients to medical appointments and assist with vital sign monitoring.
● Remind clients to take medications and manage household cleaning tasks.
● Managed and updated client files and ensured all records met agency and regulatory standards.
● Translate between English and Spanish as needed.
Essen Medical, Bronx, NY
Care Manager Support
October 2021 - May 2022
● Assisted with patient enrollment and updated electronic medical records (EMR).
● Contacted patients for information and appointment reminders.
● Maintained detailed patient records, tracking progress and updating care plans based on ongoing assessments.
● Managed data using Excel spreadsheets and handled a high volume of incoming calls.
● Scanned important documents into the computer system and translated Spanish to English.
● Helped with other administrative tasks, such as filing, data entry, and managing patient-related paperwork for compliance and record-keeping.
Premier, Bronx, NY
Home Health Aide
November 2020 - October 2021
● Provided care to elderly, children, and sick clients, including meal preparation and companionship.
● Accompanied clients to medical appointments and performed errands, such as shopping and pharmacy pickups.
● Managed and updated client files to reflect changes in condition, service requirements, and feedback from medical teams or family members
● Handled case management duties by collaborating with healthcare professionals to adjust care plans based on ongoing assessments and patient needs.
Caring Professional, Bronx, NY
Patient Care Assistant
May 2020 - April 2021
● Took care of mother of family
● Assisted with daily living skills
● Accompanied client to medical appointments
● Maintained accurate and up-to-date patient records
● Documented and reported incidents and escalating issues to supervisors.
Partners in Care, New York, NY
Home Health Aide
January 2013 - March 2020
● Assisted clients with daily support
● Cook, clean, accompany to appointments, assist with daily living task
● Reminded clients to take medicine
● Collect and assess patient data to track vital signs, and report findings to the healthcare team
● Resolve care-related issues by reporting incidents, making adjustments to care plans, and collaborating with healthcare providers to address patient concerns
● Submitting accurate documentation and providing timely updates to supervisors and healthcare teams
SKILLS
● Understand medical terminology and EMR systems
● Strong communication skills in English and Spanish
● Excellent organizational and multitasking abilities
● Experience in client care and administrative support
● Customer service experience