Compliance Specialist Operations Manager

Carolyn Henderson

Sr. Operations & Compliance Specialist Multi-Site Leadership Process Optimization Remote-Ready

Experienced operations leader with 15+ years of success managing food and compliance systems across hospitality and senior living environments. Proven ability to optimize workflows, lead audits, implement SOPs, and drive quality outcomes. Six Sigma Green Belt certified with a strong foundation in cross-functional collaboration, staff development, and organizational change. Seeking remote opportunities in operations coordination or compliance review roles with room to grow.

Core Competencies

Multi-Site Operations, Compliance Audits, SOP Development, Process Optimization, Workforce Scheduling, Vendor & Inventory Control, Team Leadership & Training, Six Sigma Principles, Inspection & Survey Prep, Documentation & Reporting

Professional Experience

Hilton Hotels – Multi-Outlet Operations Manager

Chicago, IL Dates

●• Directed operations across banquet, in-room dining, and restaurant outlets, ensuring consistency and compliance.

●• Implemented SOPs and labor schedules, reducing labor cost by 18% while maintaining service standards.

●• Led health and quality inspections with a 95%+ compliance score.

●• Trained 20+ employees in documentation, food safety, and operational controls.

Senior Living Communities – Director of Food & Compliance

Illinois Dates

●• Managed dietary compliance across multiple facilities, partnering with nursing and wellness teams to ensure IDPH and CMS standards.

●• Led internal audits, prepped for state inspections, and developed training to ensure regulatory readiness.

●• Streamlined inventory and production systems, reducing waste by 22%.

●• Developed and implemented SOPs across kitchens; enhanced consistency and reduced survey violations.

Total Noir – Founder / Operator

Remote Dates

●• Launched a niche e-commerce brand focused on all-black fashion and accessories.

●• Managed product sourcing, vendor relationships, logistics, and customer service systems.

●• Built brand presence, automated operations, and developed workflows for scaling.

Certifications

●• Six Sigma Green Belt

●• ServSafe Food Manager (if current)

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