Operations Specialist General Ledger

Manal Abdelsayed

Finance & Electronic Fund Transfer

**********@*****.***

www.linkedin.com/in/manal-abdelsayed-0b889354

516-***-**** - Garden City, NY

Results-driven professional with a background in transaction processing and electronic funds transfer supervision. Proven expertise in managing complex financial transactions, including ACH processing, check adjustments, and general ledger activities. Demonstrated success in improving transaction accuracy and efficiency, overseeing compliance with NACHA Rules, Regulations E, and conducting internal audits to ensure adherence to financial standards. Skilled in developing and implementing operational policies that enhance productivity and reduce errors. Effective communicator and team leader, adept at training staff and fostering an environment that encourages professional growth and high performance. Committed to enhancing system efficiencies and maintaining rigorous compliance across all banking operations.

Areas of Expertise

Transaction Processing

Electronic Funds Transfer

Staff Training & Development

General Ledger Management

Compliance & Regulation Adherence

Check Adjustments

ACH Processing

Financial Audits

Process Improvement

Team Building & Leadership

Risk Management

Software Efficiency Enhancement

Operational Policy Development

Customer Service Excellence

Financial Reconciliation

Professional Experience

United Nations Federal Credit Union (UNFCU), Long Island City, NY 2013 – 2025

Electronic Funds Transfer (EFT) Supervisor 2017 – 2025

Oversaw daily operations of the EFT Department, leading a team of EFT and Senior EFT Specialists to ensure efficient and timely transaction support. Ensured compliance with NACHA Rules and Regulations and disseminated updates to EFT staff. Developed department standards, policies, and procedures to align with operational goals. Coordinated training and professional development, fostering an environment of quality operational processing and teamwork. Led initiatives to improve process efficiencies, deepened UN agency relationships for payroll processing and maintained adherence to internal audit requirements.

●Increased EFT transaction accuracy by 98%, reducing the error rate and enhancing overall operational efficiency.

●Led a team of 9 EFT specialists and EFT Leads in processing more than 8K transactions daily with a focus on minimizing turnaround time and errors.

●Exceeded regulatory compliance targets, passing annual ACH Rules Audits and ACH Risk Assessments, reflecting rigorous adherence to standards.

●Strengthened payroll processing collaborations with UN agencies, enhancing service quality and cultural competency.

●Achieved a 100% compliance rate across ACH and Check processing procedures by conducting comprehensive EFT internal audits.

Senior EFT Specialist 2013 – 2017

Supported the mission and core values of UNFCU by delivering exceptional service and demonstrating excellence in daily EFT transaction processing. Ensured adherence to procedural and compliance standards, monitored internal general ledger accounts, and resolved member inquiries using a service excellence model to deepen member connections.

●Maintained 100% accuracy in daily transaction processing, ensuring all compliance measures were met.

●Resolved escalated member inquiries, achieving an exceptional member satisfaction rate.

●Contributed to team efforts by clearing internal general ledger accounts and securing the Credit Union against potential financial discrepancies.

Astoria Federal Savings, Lake Success, NY 2008 – 2013

Transaction Processor–Transaction Processing Department

Managed a wide array of transaction processing tasks including clearing check processing, ACH transactions, and addressing non-posted transactions. Executed daily proofs, and general ledger activities, and maintained balance accuracy. Handled specialized tasks such as NG check processing, check adjustments, and encoding error corrections. Oversaw centralized back-office transactions, and managed Abandoned Property and IOLA accounts, ensuring regulatory compliance and operational efficiency.

●Enhanced transaction processing accuracy through rigorous adherence to compliance and daily reconciliation procedures.

●Reduced error rates by developing and implementing streamlined processes for NG check adjustments and encoding errors.

●Achieved high satisfaction ratings from both external and internal customers by delivering courteous and efficient service.

Additional Experience

Assistant Operations Manager Bank Teller, Astoria Federal Savings, Garden City, NY

Executive Assistant, Saks Fifth Avenue, Garden City, NY

Executive Assistant, Medical Department, Bristol-Myers Squibb, Cairo, Egypt

Accountant/Analyst, Accounting & Economic Research Department, Bank of Alexandria, Cairo, Egypt

Accountant, Finance Department, Daelim Engineering Company, Cairo, Egypt

Education

Bachelor of Accounting and Business Administration

Faculty of Commerce and Business Administration, Helwan University

Technical Proficiencies

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

NOW Payment (FEDNOW /TCH)

Clearing House Operator /FED Accesses

Same day ACH - OFAC Compliance

Pre-funding/ Non-post Transactions/Fraud Detect Engines

NACHA/Regulation E

Languages

English – Fluent Arabic – Fluent French – Basic

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