Medical Service Team Members
Resume:
ARNISHA EVANS
For ** years, I have been committed to exceeding expectations by consistently
applying diligence and a solution-oriented mindset to meet project goals. I am dedicated to maintaining high standards of integrity and trustworthiness, fostering reliable relationships with team members.
I leverage a solution-oriented mindset to consistently meet project goals, demonstrating a commitment to achieving objectives efficiently. I apply diligence and a proactive approach to exceed expectations, aligning with roles that require high performance and attention to detail. I maintain high standards of integrity and trustworthiness, fostering reliable relationships with team members, and contributing to a positive work environment. I demonstrate a commitment to excellence through the consistent application of strategic planning skills, suitable for roles requiring forward-thinking and proactive initiative.
I proficiently utilize the Microsoft Office Suite and other relevant software to enhance operational efficiency, a valuable asset for data-driven roles. I exhibit excellent verbal and written communication skills, ensuring clarity and precision in all interactions and documentation.
I am dedicated to continuous improvement and professional growth, seeking opportunities to enhance technical support abilities and strategic contributions. 9611 Grant Rd
Houston Tx 77070
************@*******.***
Work Experience
Wipro (Remote) — Medical Service Coordinator Manager Methodist — Front Desk Receptionists
08/2023 — 03/2025, Chamblee GA
Supervised medical services for veterans, demonstrating strong organizational and multitasking abilities. Facilitated the scheduling of Veteran Benefits Exams, ensuring timely and efficient processing of requested tasks. Oversaw medical service operations, demonstrating strong organizational and multitasking abilities in managing complex healthcare requests. Improved medical service efficiency by streamlining the scheduling process, resulting in more timely and effective processing of veterans' benefits exams. Resolved complex scheduling issues using analytical and problem-solving skills, ensuring minimal disruption to service delivery and maintaining high standards of care. Enhanced veteran medical services by implementing process improvements, resulting in improved satisfaction and better healthcare outcomes. Boosted department productivity through effective management of medical service schedules, optimizing resource allocation and reducing administrative overhead. Ensured regulatory compliance in all medical service operations, maintaining accurate records and adhering to established guidelines. Facilitated interdepartmental communication to support the seamless delivery of medical services, coordinating effectively with various stakeholders. Demonstrated proactive management of medical service schedules, anticipating potential issues, and implementing preventative measures to maintain operational efficiency. 08/2019 — 03/2022, Houston Tx
Organized front desk and ran the front office, working with patients and assisting physicians. Managed patient scheduling and coordinated office communications while maintaining an organized environment that enhanced patient experience and staff productivity.
Target (Remote) — Fraud Specialists Lead
Sutherland Global — Floor Lead
Education
San Jac University — Associates
11/2018 — 05/2022, Houston Tx
Worked on fraud cases, reported fraud claims, sent clients new cards, and assisted with making sure they got their money back. Demonstrated a proactive approach to fraud detection and resolution while ensuring customer satisfaction.
10/2018 — 05/2022, Houston Tx
Team Lead for two projects Bounce Energy & New Leaf Green Energy. Made sure quality met the metrics and mastered time management. Went over Quality Assurance and Training. Hosted Team Meetings and Coaching. Led two projects concurrently, demonstrating the ability to manage multiple initiatives and prioritize tasks effectively. Ensured that quality standards consistently met or exceeded metrics, underscoring a commitment to excellence and attention to detail. Mastered time management skills through the effective coordination of project timelines and team schedules, improving overall productivity. Oversaw Quality Assurance processes, ensuring adherence to standards and identifying areas for improvement to enhance project outcomes. Conducted team training sessions, contributing to the professional development of team members and enhancing overall skill sets. Hosted regular team meetings to facilitate communication, address challenges, and foster a collaborative team environment. Provided coaching to team members, nurturing talent and promoting individual growth to maximize team performance. Significantly improved project efficiency through strategic planning and process optimization, resulting in streamlined workflows. Managed team performance by setting clear expectations, providing constructive feedback, and implementing strategies to achieve organizational goals. Mentored new employees, facilitating their integration into the team and ensuring they quickly became productive contributors.
08/2012 — 06/2014
CE King High School — Diploma
Languages
10/2009 — 06/2011
English
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